• Self-Service Freeze Request Form

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  •  / /Pick a Date

  • Important: Bookmark this Freeze Form đź“Ś
    • On both your mobile and desktop browser toolbar.
    • This allows quick access to the form, bypassing the need to email us and wait for a response.
    • Reminder: You have the freedom to submit a Freeze Request at your convenience. No need to email us! Just submit this form. ✅

    Important: Look For 2 Confirmation Signals
    Once you've clicked "Submit Freeze Request" on page 5, look for two confirmation signals:

    Confirmation Signal 1: Success Message
    You'll see a success message on your screen stating, "Freeze Request Received! âś…".

    Confirmation Signal 2: Receipt of Request Email
    Check your inbox for an automatic and immediate "Receipt of Request" email with the subject "[Receipt of Requestđź“©] Freeze Request Received! âś…".

    These two confirmation signals validate that your freeze request has been submitted successfully.

    How to Freeze

    Step 1: Submit Request
    • Complete entire 5-page form.
    • On page 5, click "Submit Freeze Request".

    Step 2: Check for First Email (Receipt of Request)
    • Subject :"[Receipt of Request📩] Freeze Request Received! ✅".

    Step 3: Wait for Second Email (Processing Confirmation)
    • Wait up to 3 business days (usually quicker!). This will confirm that your membership is frozen.

    Step 4: Auto-Resume
    • Your membership will auto-resume post-freeze.

    Additional Info

    1. Freeze Durations
    • Processed in one-week increments, with a minimum of one week and a maximum of 12 weeks.
    • Your membership is extended by the duration of the freeze.

    2. Freeze Limit
    • 12 weeks every 24 weeks, for travel, medical, or injury.

    3. Need To Cancel A Previous Freeze?
    Click here: https://mailxto.com/CancelPreviousFreeze


  • Use One Email For All Freeze Requests
    • Don't switch between work and personal emails for different freeze requests; our CRM links one email to your account.

  • You selected that you're enrolled in the 28-Day Trial.

    • Second €97 Payment Date: Non-postponable. ❌
    • Trial End Date: Postponable. ✅

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  • • If you're not currently on a freeze, select "No" (most common option).
    • If you're currently on a freeze, select "Yes".

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  • Freeze Extension Instructions
    • You selected "Yes" to "Is this an extension of a current freeze?".

    What's a Freeze Extension?
    • Adds more dates to an existing freeze.

    How to Select Extension Dates
    • Select New Dates Only
    - Select new dates you need frozen.
    - Don't re-select dates that are already frozen.

    • Ensure Continuous Dates
    - Your new "Absent" date should exactly match the your previous "Resume" date.
    - Days not included in your freeze are considered days you'll use the gym.

    How to Find Previous "Resume" Date
    • Check your email from "billing@thephysiqueconsultants.com" for your previous "Resume" date.
    • Importance of Accuracy: Exactly match your previous "Resume" date with your new "Absent" date for a continuous extension of your freeze. Don't guess it!

  •  - -Pick a Date
  •  - -Pick a Date

  • Note On Choosing Tuesday as Your "Absent" Day
    • What it Means: Choosing "Tuesday" as your "Absent (From & Including)" day means you will start being absent from this specific Tuesday onwards.

    If "Present" on Mon for PT Program 1
    • Implication of Selecting Tuesday: If you select Tuesday as your "Absent" day, it implies that you will be present for the PT Program 1 at the gym on Monday.

    If "Absent" for PT Program 1 on Both Mon & Tue
    • What to Do: If you plan to be absent for PT Program 1 on both Monday and Tuesday, you should set your "Absent (From & Including)" day to Monday.

  •  - -Pick a Date

  • Note On Choosing Saturday as Your "Resume" Day
    • What it Means: Choosing "Saturday" as your "Resume (From & Including)" day means you will start being present from this specific Saturday onwards.

    If "Present" on Sat for PT Program 3
    • Implication of Selecting Saturday: If you select Saturday as your "Resume" day, it implies that you will be present for the PT Program 3 at the gym on Saturday.

    If "Absent" for PT Program 3 on Sat
    • What to Do: If you plan to be absent for PT Program 3 on Saturday, you should set your "Resume (From & Including)" day to Monday.

  • Warning: Mismatch in Freeze Duration & Absent/Resume Dates
    • Chosen Freeze Duration: 1 Week (7 Days)
    • Total Absent Days: {FreezeDurationDays}

    Adjust either your Freeze Duration or your Absent/Resume dates to match.

  • Warning: Mismatch in Freeze Duration & Absent/Resume Dates
    • Chosen Freeze Duration: 2 Weeks (14 Days)
    • Total Absent Days: {FreezeDurationDays}

    Adjust either your Freeze Duration or your Absent/Resume dates to match.

  • Warning: Mismatch in Freeze Duration & Absent/Resume Dates
    • Chosen Freeze Duration: 3 Weeks (21 Days)
    • Total Absent Days: {FreezeDurationDays}

    Adjust either your Freeze Duration or your Absent/Resume dates to match.

  • Warning: Mismatch in Freeze Duration & Absent/Resume Dates
    • Chosen Freeze Duration: 4 Weeks Or More (28 Days Or More)
    • Total Absent Days: {FreezeDurationDays}

    Adjust either your Freeze Duration or your Absent/Resume dates to match.

  • Error: Absent Date After Resume Date

    • Chosen Absent Date: {Absent}
    • Chosen Resume Date: {Resume}

    • Issue: Absent Date must be before Resume Date.
    • Solution: Adjust Absent Date or Resume Date.

     

  • Freezing for "4 Weeks Or More"

    Advance Payment To Reserve Spot
    • Pay one week's fee in advance to reserve your spot.

    When You Pay In Advance
    • Advance payment processed on Sunday before your absence begins.

    Advance Payment Covers Entire Return Week
    • Not Extra Fee: Covers entire cost of return week.

    No Payment On Sunday Before Return Week
    • No payment on Sunday before return week (covered by advance payment).

    Important Notes
    • Payment Dates: Check email for specific payment and non-payment Sundays.
    • Freezing Duration Choice: If freezing for "4 Weeks Or More", don't opt for "3 Weeks" to try bypass the advance payment; this option only pauses payments for three weeks.

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  •  - -Pick a Date

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  • Clear

  • Click the red Submit Freeze Request button to submit your freeze request.

    Thanks {Name:first}!

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