[Member] 1. Freeze

Self-Service Freeze Request Form
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Submission Date

DayMonthYear
Hour MinutesAM/PM Option
Hidden: Hugh Email
Important: Bookmark this Freeze Form 📌
• On both your mobile and desktop browser toolbar.
• This allows quick access to the form, bypassing the need to email us and wait for a response.
• Reminder: You have the freedom to submit a Freeze Request at your convenience. No need to email us! Just submit this form. ✅

Important: Look For 2 Confirmation Signals
Once you've clicked "Submit Freeze Request" on page 5, look for two confirmation signals:

Confirmation Signal 1: Success Message
You'll see a success message on your screen stating, "Freeze Request Received! ✅".

Confirmation Signal 2: Receipt of Request Email
Check your inbox for an automatic and immediate "Receipt of Request" email with the subject "[Receipt of Request📩] Freeze Request Received! ✅".

These two confirmation signals validate that your freeze request has been submitted successfully.

How to Freeze

Step 1: Submit Request
• Complete entire 5-page form.
• On page 5, click "Submit Freeze Request".

Step 2: Check for First Email (Receipt of Request)
• Subject :"[Receipt of Request📩] Freeze Request Received! ✅".

Step 3: Wait for Second Email (Processing Confirmation)
• Wait up to 3 business days (usually quicker!). This will confirm that your membership is frozen.

Step 4: Auto-Resume
• Your membership will auto-resume post-freeze.

Additional Info

1. Freeze Durations
• Processed in one-week increments, with a minimum of one week and a maximum of 12 weeks.
• Your membership is extended by the duration of the freeze.

2. Freeze Limit
• 12 weeks every 24 weeks, for travel, medical, or injury.

3. Need To Cancel A Previous Freeze?
Click here: https://mailxto.com/CancelPreviousFreeze
Name*

First NameLast Name
Email*

Confirmation Email
Use One Email For All Freeze Requests
• Don't switch between work and personal emails for different freeze requests; our CRM links one email to your account.
What program are you enrolled in?*

1. 28-Day Trial (First 4 Weeks)2. 24-Week Program (After Trial)3. 4-Week Rolling Membership (After 24-Week Program)4. Paid-In-Full Membership
You selected that you're enrolled in the 28-Day Trial.

• Second €97 Payment Date: Non-postponable. ❌
• Trial End Date: Postponable. ✅

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Is this an extension of a current freeze?*

NoYes
• If you're not currently on a freeze, select "No" (most common option).
• If you're currently on a freeze, select "Yes".
Freeze extension reason*
Freeze Or Freeze Extension

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Freeze Extension Instructions
• You selected "Yes" to "Is this an extension of a current freeze?".

What's a Freeze Extension?
• Adds more dates to an existing freeze.

How to Select Extension Dates
• Select New Dates Only
- Select new dates you need frozen.
- Don't re-select dates that are already frozen.

• Ensure Continuous Dates
- Your new "Absent" date should exactly match the your previous "Resume" date.
- Days not included in your freeze are considered days you'll use the gym.

How to Find Previous "Resume" Date
• Check your email from "billing@thephysiqueconsultants.com" for your previous "Resume" date.
• Importance of Accuracy: Exactly match your previous "Resume" date with your new "Absent" date for a continuous extension of your freeze. Don't guess it!
Hidden: Current Date (Used For "Absent" Calculation)

DayMonthYear
Absent From & Including (Select A Day We're Open, Not Sunday)*

DayMonthYear
Hidden: Form Calculation Widget For Absent (ddd DD/MM/YY)
Note On Choosing Tuesday as Your "Absent" Day
• What it Means: Choosing "Tuesday" as your "Absent (From & Including)" day means you will start being absent from this specific Tuesday onwards.

If "Present" on Mon for PT Program 1
• Implication of Selecting Tuesday: If you select Tuesday as your "Absent" day, it implies that you will be present for the PT Program 1 at the gym on Monday.

If "Absent" for PT Program 1 on Both Mon & Tue
• What to Do: If you plan to be absent for PT Program 1 on both Monday and Tuesday, you should set your "Absent (From & Including)" day to Monday.
Freeze Duration*

1 Week2 Weeks3 Weeks4 Weeks Or More
Resume (From & Including) (Select A Day We're Open, Not Sunday)*

DayMonthYear
Hidden: Form Calculation Widget For Resume (ddd DD/MM/YY)
Note On Choosing Saturday as Your "Resume" Day
• What it Means: Choosing "Saturday" as your "Resume (From & Including)" day means you will start being present from this specific Saturday onwards.

If "Present" on Sat for PT Program 3
• Implication of Selecting Saturday: If you select Saturday as your "Resume" day, it implies that you will be present for the PT Program 3 at the gym on Saturday.

If "Absent" for PT Program 3 on Sat
• What to Do: If you plan to be absent for PT Program 3 on Saturday, you should set your "Resume (From & Including)" day to Monday.
Hidden: Freeze Duration (Days)
Warning: Mismatch in Freeze Duration & Absent/Resume Dates
• Chosen Freeze Duration: 1 Week (7 Days)
• Total Absent Days: {FreezeDurationDays}

Adjust either your Freeze Duration or your Absent/Resume dates to match.
Warning: Mismatch in Freeze Duration & Absent/Resume Dates
• Chosen Freeze Duration: 2 Weeks (14 Days)
• Total Absent Days: {FreezeDurationDays}

Adjust either your Freeze Duration or your Absent/Resume dates to match.
Warning: Mismatch in Freeze Duration & Absent/Resume Dates
• Chosen Freeze Duration: 3 Weeks (21 Days)
• Total Absent Days: {FreezeDurationDays}

Adjust either your Freeze Duration or your Absent/Resume dates to match.
Warning: Mismatch in Freeze Duration & Absent/Resume Dates
• Chosen Freeze Duration: 4 Weeks Or More (28 Days Or More)
• Total Absent Days: {FreezeDurationDays}

Adjust either your Freeze Duration or your Absent/Resume dates to match.
Error: Absent Date After Resume Date

• Chosen Absent Date: {Absent}
• Chosen Resume Date: {Resume}

• Issue: Absent Date must be before Resume Date.
• Solution: Adjust Absent Date or Resume Date.
I confirm my chosen dates (day, month, year) are correct. ✅*

⬅️ Check here
Freezing for "4 Weeks Or More"

Advance Payment To Reserve Spot
• Pay one week's fee in advance to reserve your spot.

When You Pay In Advance
• Advance payment processed on Sunday before your absence begins.

Advance Payment Covers Entire Return Week
• Not Extra Fee: Covers entire cost of return week.

No Payment On Sunday Before Return Week
• No payment on Sunday before return week (covered by advance payment).

Important Notes
• Payment Dates: Check email for specific payment and non-payment Sundays.
• Freezing Duration Choice: If freezing for "4 Weeks Or More", don't opt for "3 Weeks" to try bypass the advance payment; this option only pauses payments for three weeks.
Reason for freeze being "4 Weeks Or More"

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I've cancelled my bookings during the freeze period. ✅*

⬅️ Check here
Electronic Signature: Press your finger on your phone's screen, laptop's trackpad, or computer's mouse.*

Clear
My membership will automatically resume post-freeze.
Click the red Submit Freeze Request button to submit your freeze request.

Thanks {Name:first}!
Should be Empty:

Self-Service Freeze Request Form

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