ORDERING
Orders may be placed by working with your dedicated Sales Professional, or self-sufficiently as a current customer using your login credentials to our B2B website: www.tsdb2b.com
ORDER MINIMUMS
$500 minimum on all opening orders.
Please ask your dedicated Sales Professional for information regarding your reorder minimum.
PAYMENT
New accounts are opened on credit card terms. All major credit cards are accepted, without a transaction fee.
Net terms are considered, upon completion and review of Tank Stream Design's formal Credit Application. Credit card payments do incur a 2.5% transaction fee, when used to pay a net terms invoice. Alternatively, when on net terms, payment by ACH or check does not incur a fee.
FREIGHT
Wholesale orders are fulfilled from our HQ in Burleigh Heads, Australia. Due to our shipment volume, our rates are very competitive, and we do not accept use of Customer's own shipping account number.
Tank Stream Design subsidizes the bulk of freight cost, charging the Customer a small percentage of the sales order total to be used as freight contribution. Please ask your dedicated Sales Professional for specific details on the freight percentage breakdown.
BACKORDERS
Tank Stream Design does not create or ship backorders. Any item(s) missed from shipping on the order must be placed again on the next replenishment order to be received.
DAMAGES | SHORTAGES
Claims against damaged goods or shortages must be made within 7 days of delivery.
RETURNS
Tank Stream Design does not take returns. Please review orders carefully before submission to avoid any accidental purchase(s) that may cause reason for return request.
CUSTOMER SERVICE
(760) 295-7891
usa.support@tankstreamdesign.com