GenMobile Device Error Reporting Form
Take a photo of the IMEI/SIM & KEEP the device until advised on what to do.
Name
*
First Name
Last Name
Email
*
example@example.com
Device Error Type:
*
Please Select
Inventory: Activation Issues
Inventory: Misc. Inventory Issues
Inventory: Reset Device Status
Nat'l Verifier: Misc. Issues
Quest/Vault: "IMEI not assigned to agent"
Quest/Vault: "IMEI not found"
Quest/Vault: "SIM not found"
OTHER: Describe below in detail
Issue Description/Additional Notes:
*
Emerios Order # (if applicable):
Device IMEI:
*
Device SIM:
*
Do you still have the device in your possession?
*
Yes
No
Upload a SCREEN SHOT of the ERROR you received:
Browse Files
Drag and drop files here
Choose a file
Cancel
of
Upload a CLEAR photo of the IMEI/SIM of impacted device:
Browse Files
Drag and drop files here
Choose a file
If no device, upload screenshot/blank screen to bypass.
Cancel
of
Submit
Should be Empty: