Terms & Conditions
Booking:
Christmas Day must be booked in advance - Bookings are only confirmed when paid in full with a pre-order. Cut off deadline is 25th November, after this date please contact the hotel reception on 01502 565337. All tables are booked are allocated a 2hrs window.
Payment & Cancellation Policy
Payment in full is required at the time of booking.
Christmas Day bookings and Christmas Party Night bookings cancelled on or before 1st November 2026 will be entitled to a 50% refund of the total booking payment.
Any bookings made after 1st November 2026, or any bookings cancelled after 1st November 2026, will be non-refundable.
Parking:
The hotel does offer free permit parking, but this is limited and operates a first come first served basis. All guests must register their vehicle registration on the tablet at reception - If you fail to do this you will be issued with a Parking Charge Notice by a third company who manage the car park. The hotel does not accept any responsibility for any Parking Charge Notices and is unable to review, cancel or settle any parking disputes. There is free parking on the main road outside the hotel and several pay and display car parks locally for your use also. It is the party organisers responsibility to provide this information to the rest of their party on.
Seating:
Christmas Day Carvery will be served in The Ambassador Suite; we are unable to guarantee a specific table.
Allergens:
All allergen and dietary requirements must be provided at time of booking. We will not be able to accommodate last minute changes on the day. Full allergen information available here
Cancellations:
All cancellations before the 1st December will only receive 50% of their total booking as a refund. All cancellations after 1st December will not receive any refund.