Booking Terms
Before continuing with referrals we will agree on a referral rate for the Initial Assessment, Reports, and further treatment. The details of these costs will be sent out via email to the main contact provided above. If you do do not receive this email within 24 hours please contact us at hello@physiolounge.co.uk.
When a patient is referred to us we will attempt to contact the patient the same day and offer available appointments. Where possible we will try to have the patient booked in for an appointment within 7 days of receiving the referral. If we are unable to contact the patient after 3 attempts we will contact the referrer and ask for guidance on how to proceed.
Appointment Cancellations
We have a 24-hour cancellation policy whereby we require a minimum of 24-hour notice of cancellation of an appointment. If an appointment is canceled with less than 24 hours notice or the patient fails to attend the appointment without notice we will charge for the appointment at full price. We will advise the referring person if the patient has canceled at short notice or not attend a session prior to invoicing. If a patient cancels an appointment with more than 24 hours notice we will not charge for this appointment and attempt to rebook at a later date/time.