2024 Tourism Revelstoke Partner Survey

Tourism Partners, we hear you!

Tourism Revelstoke Partner Survey

Tourism Revelstoke is a non-profit Destination Marketing & Management Organization (DMMO) contracted by the City of Revelstoke to promote Revelstoke as a year-round destination to visitors. Recently we have expanded our responsibilities to include Destination Management.

We are primarily funded through the Municipal & Regional District Tax (MRDT), a 3% tax that visitors pay on each night stayed in a remitting hotel or accommodator.

Participation in this survey will help to ensure future services offered by Tourism Revelstoke meet the needs of our tourism industry.

This survey aims to gauge your level of awareness and satisfaction with our work in 2023. All responses are anonymous and will be reported in aggregate only.

We encourage you to read our 2023 Annual Report prior to completing this survey.

Which of the following best describes your business or organization?*

Tour provider or attractionAccommodation providerFood & Beverage providerArts & CultureRetail providerNon-profit organization or clubLocal government

Overall, how familiar is your organization with the services and programs offered by Tourism Revelstoke? *

Overall, how would you rate your satisfaction with Tourism Revelstoke's use of MRDT funds? *
We noticed you gave a rating less than 5. We'd love to hear your thoughts on what Tourism Revelstoke could do to improve your satisfaction?

Taking everything into account, how satisfied are you with the overall performance of Tourism Revelstoke? *

1 = Very Dissatisfied, 10 = Very satisfied.
We noticed you gave a rating less than 8. We'd love to hear your thoughts on what Tourism Revelstoke could do to improve your satisfaction?*

We are always looking for your feedback! If you have any additional comments or areas in which we can improve, please provide them below.
Should be Empty:

	1 - Very Dissatisfied	2 - Dissatisfied	3 - Neither Satisfied or Dissatisfied	4 - Satisfied	5 - Very Satisfied	Don't Know
A Year Round Destination
A Multi-Day Stay
Remarkable Visitor Experiences
Holistic Destination Stewardship
Organizational Excellence

	1 - Very Dissatisfied	2 - Dissatisfied	3 - Neither Satisfied or Dissatisfied	4 - Satisfied	5 - Very Satisfied	Don't Know
Has employees that are respectful
Collaborates and consults with the tourism industry on key decisions
Addresses my questions and/or concerns in an effective and timely manner
Is transparent about its performance
Has employees who are knowledgeable about market changes and issues impacting tourism
Provides leadership and direction to the Revelstoke tourism industry
Informs the tourism industry of its corporate strategy and future direction
Is focused on markets that align with the needs of the BC tourism industry
Understands my business/organizational needs
Provides marketing programs that grow tourism revenues in Revelstoke

	1 - Not a Priority	2 - Low Priority	3 - Medium Priority	4 - High Priority	5 - Essential
Supporting tourism product development (i.e. providing research, tourism insights, and/or by identifying opportunities)
Industry development (i.e. working with industry to develop skills and capacity that ensure outstanding tourism experiences)
Trip planning (i.e. ensuring visitors have the information they need while planning their trip to Revelstoke
Visitor services (i.e. ensuring visitors have the information they need while in Revelstoke
Transportation (i.e communicating tourism perspectives to transportation managers to ensure smooth flow of people to/within Revelstoke
Community relations (i.e. working with the community in Revelstoke on behalf of the tourism industry)
Marketing research and industry performance tracking (i.e. accurately measuring industry and Revelstoke performance
Community planning (i.e. ensuring Tourism Revelstoke plans for tourism while moving forward)
Destination management (e.g. managing the MRDT, working with provincial, regional, and community organizations to advance tourism)
Communication about the value of the tourism industry to the broader Revelstoke community