Acuity Order Issues

Acuity Web Store E-Support

We strive to produce every order perfectly on high-quality products and ship them in a timely fashion.
How can we help you today?*
Name*

First NameLast Name
Email*
Phone Number*
Please enter a valid phone number.
What is the gift card number used?
If you have an order number please enter it below.
LOGIN ID/PASSWORD

An email with your login and password information will be sent within 12-24 hours.
TRACK AN ORDER

Please enter your order number below.

You will receive tracking information within 48 hours. This will be sent to the email used when ordered. If you would like us to use a different email please enter the address in the comments below.
Order Number
The order number is located on the top line of your order confirmation email.
Please fill out the information below to help us understand the issue.
MISSING CONFIRMATION EMAIL

You will receive the confirmation email within 24-48 hours. This will be sent to the email used when ordered. If you would like us to use a different email please enter the address in the comments below.
MISPRINTED, DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives damaged or incorrect please upload an image of what you received.

After you upload the photo, please provide our quality assurance team with a brief description of the issue you experienced.
- Ex: “There is a hole in the left sleeve” or “I ordered a large but received a medium.”
Once our team receives your request, we will gladly provide a resolution as soon as we can.

INCORRECT SIZE ORDERED

Due to the custom nature of the garment, no refunds or exchanges can be offered for incorrect sizing.
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Description of Issue
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Acuity Web Store E-Support