Passenger Touchpoint Feedback Form

Passenger Touchpoint Feedback Form

Your experience shapes the way we serve. Thank you for your time.
Date

MonthDayYear
Date
Touchpoint

Other
Please rate your experience with our customer-facing personnel:
Q1. Staff Professionalism: How would you rate the professionalism and appearance of the staff member who attended to you?
Q2. Attitude & Friendliness: How would you describe the attitude of our customer service personnel during your interaction?
Q3. Problem Resolution: Was your concern, request, or inquiry resolved to your satisfaction?
If not fully resolved, please briefly tell us why (Optional)
Q4. Speed & Efficiency: How satisfied are you with the time it took to be attended to and have your matter addressed?
Q5. Overall Service Experience: Taking everything into consideration, how would you rate your overall customer service experience today?
Q6. Likelihood to Recommend: On a scale of 1-10 how likely are you to recommend United Nigeria Airlines to others based on this experience?
What would make you more likely to recommend us? (Optional)
Who served you? Staff Name
Thank you for your feedback. Your feedback helps us serve you better on every journey.

For inquiries contact:customerservice@unitednigeria.com or call 09131048525 (Whatsapp only), 02016402255, 07001032255, +233 0256 502 139 (Ghana only), +233 0308 047 925 (Ghana only)
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