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  • REQUEST FOR ACCESS TO PERSONAL INFORMATION

    Under the Privacy Act 2020
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    There are two main options for requesting personal information:

    Option 1: Via this portal.

    Use this portal:

    1.  if you are requesting your own information; OR
    2.  you are acting as a representative for a person and are requesting on their behalf (with their permission)

    Option 2: Via a Support Worker 

    1. Advise your Support Worker  that you want to make a request for personal information.
    2. Your Support Worker will then work through this form with you and verify that they they have sighted your identification and are satisfied as to your identity.
    3. If you are a person's representative, you can also work through this form with an Support Worker, but you will require further documentation as detailed below

    Note: if you do not have an email address you will need to apply via a Support Worker, or via post to Manaaki Tāngata | Victim Support PO Box 3017, Wellington 6140. You will need to provide identification as per the details below. If you request your information via phone, we will still require some further details to process your request and we will be in touch following any phone request. If you have questions, please contact us on 0800 842 846.

    Personal Details

    Victim Support requires some personal details to process your request:
    • Victim Support needs to be satisfied as to your identity
    • To deliver a response to your request and / or clarify your request, we require an email address or postal address and a telephone number.


    Evidence of Identity

    Where you are requesting your own information -

    We are required under the Privacy Act 2020 to be satisfied that we know who you are. You will need to provide the following:

    • Copies of TWO forms of ID (one must be photographic)
      OR
    • a photograph of you holding your photographic ID.

    Where you are requesting personal information as a representative -

    You will need to provide the following:

    • Copies of TWO forms of ID of the person about whom you are requesting the information (one must be photographic); OR
    • a photograph of that person holding their photographic ID. (Name, and document number must be clearly legible in the photographic ID.)

    AND

    • Copies of TWO forms of your own ID (one must be photographic)

    AND

    • You will need to provide written authority from the person whose information is being requested that you are authorised to do this on their behalf.
    • Details of Support Worker 
    • Details of Support Worker or Volunteer

    •  -
    • Representative's Personal Details - if you are making this request on behalf of someone else 
    • Representative's Personal Details - if you are making this request on behalf of another person

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    •  -
    • Personal Details - of the person about whom information is requested 
    • Personal Details - of the person about whom information is requested

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    • Proof of Identification - of representative 
    • Proof of Identification - of Representative requesting information on another person's behalf

    • *Other does not include the items listed as Secondary Identification

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    • Authorization document must include full name of BOTH the Representative AND the person about whom the information is requested. The document must be signed by both parties. The letter must clearly state that the person about whom information is requested gives the Representative the authority to request personal information from Maanaki Tāngata Victim Support on their behalf.

    • Proof of Identification - of the person about whom information is required 
    • Proof of Identification - of the person about whom information is requested

    • * Please provide head and shoulders photograph without glasses. Name and ID number of the photographic ID must be clearly legible.

    • *Other does not include the items listed as Secondary Identification

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    • What information do you require?

      • Please be as specific as possible
      • Telling us the reason for your request may help us understand what you want and limiting the scope may help us process it more quickly
      • Note: Only the person whom the information is about can ask for access to personal information (either directly or through a representative)

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