Please read these terms carefully and sign below before setting up your subscription.
By completing your Direct Debit mandate via GoCardless, you confirm that you have read and agreed to these terms.
1. About the Subscription Plans
MA Medical offers a monthly subscription service that allows you to build up treatment credit over time and use it against eligible services at the clinic whenever you’re ready. Four plans are available:
Bronze - £50
Silver - £75
Gold - £100
Platinum - £125
Each monthly payment adds the corresponding credit value to your MA Medical account. Credit accumulates each month and can be used towards treatments at any time — there is no pressure to use it within a set period.
2. How Payment Works
Payments are collected automatically each month via GoCardless, a regulated payment provider authorised by the Financial Conduct Authority, using the Direct Debit details you provide at sign-up. Your payment will be collected on the same date each month. You will receive advance notice of each payment in accordance with the Direct Debit Guarantee.
3. No Fixed Contracts
Your subscription is completely flexible. There are no fixed-term commitments, no minimum subscription periods, and no exit fees. You are free to cancel at any time — see Section 5 for details.
4. Changing Your Plan
You may upgrade or downgrade your plan at any time by contacting MA Medical directly. Any change will take effect from your next payment date. We are unable to make changes mid-cycle to a payment already collected.
5. Cancellation
You may cancel your subscription at any time by:
- Contacting MA Medical directly by phone or email, or
- Cancelling your Direct Debit mandate through your own bank
We ask for a minimum of 5 business days’ notice before your next payment date to ensure that payment is not collected for the following month. Cancellations received after this window may result in one further payment being taken, the credit for which will be added to your account as normal.
Cancelling your subscription stops future payments only. Any credit already accumulated on your account remains valid and available to use — see Section 8 for details.
6. Non-Refundable Payments
All monthly subscription payments are non-refundable once collected. We are unable to refund payments already taken, whether your subscription is active or has been cancelled. Credit accumulated from those payments will, however, remain on your account for use against eligible treatments.
7. How Your Credit Can Be Used
Your accumulated credit can be used against:
- Aesthetic treatments carried out at MA Medical
- Medical treatments carried out at MA Medical Your credit cannot be used against:
- Products, skincare or retail items sold at the clinic
- Third-party services not directly provided by MA Medical
Credit has no cash value and cannot be transferred to another person or exchanged for a refund.
8. Booking & Availability
Holding credit on your account does not guarantee appointment availability. All treatments are subject to standard booking terms and clinic availability. MA Medical reserves the right to reschedule appointments where necessary — in such cases, your credit remains valid and unaffected.
9. Changes to Treatment Pricing
Credit is redeemed at the treatment prices in effect at the time of your appointment. MA Medical reserves the right to adjust treatment pricing from time to time. Where prices change, we will provide reasonable advance notice via email or the clinic website.
10. The Direct Debit Guarantee
All payments are processed under the Direct Debit Guarantee, which means:
You will always be notified in advance of any change to the amount, date, or frequency of your Direct Debit
If an error is made in the payment of your Direct Debit, you are entitled to a full and immediate refund from your bank
You can cancel your Direct Debit at any time by contacting your bank
11. Your Rights
Nothing in these terms affects your statutory rights as a consumer under UK law. If you have a concern or complaint about your subscription or your credit balance, please contact us in the first instance and we will aim to resolve it promptly.
12. Contact Us
📧 enquiries@mamedical.co.uk 📞 01622 947947