Thank you for choosing VOLT for your Repair and Service needs! Please provide as much information as you can to help provide the best and quickest repair/service possible.
1. Service Request Process
To ensure efficient service, please complete the required JotForm before submitting any fixtures. This digital form allows our team to pre-process your request, significantly reducing intake time. We offer two convenient submission options:
- Online Submission (Preferred): Please complete the form via our website prior to shipping or dropping off fixtures.
- Please declare all cases, clamps, safeties, and whips to be included in the assets to ensure accountability for chain of possession
- Please include videos or photos of any issues along with your submission
- In-House Completion: If you arrive at our facility without a prior submission, our team can assist you in completing the form on-site.
2. Repair Turnaround & Expedited Service
Standard Turnaround: Please expect a 3-5 week turnaround for all repairs, contingent upon parts availability and manufacturer throughput.
Expedited Service: For a premium of $125 per fixture, we offer expedited service. This is subject to parts and labor availability. A Volt Repair Technician will reach out to confirm Expedited Service capacity upon submission. Please note that additional expedited shipping fees will apply.
3. Warranty & RMA Policies
RMA Repairs: Fixtures sent to manufacturers for RMA (whether under warranty or not) are subject to a diagnostic fee, as well as all associated freight and logistics costs.
Non-Warranty Units: A $125 diagnostic deposit is required per unit, which will be applied toward the total cost of repair upon approval.
RMA Facilitation: We offer an optional service to confirm warranty status and coordinate with manufacturers on your behalf for a fee of $50 per manufacturer. This service streamlines the process and avoids common delays associated with direct manufacturer interaction.
4. Shipping & Logistics
Please do not ship or drop off any fixtures until you have received direct confirmation from our Repair Department.
This protocol prevents handling delays and potential storage issues. Once we are ready to process your request, we will contact you immediately.
Please do not include any undeclared accessories - Any clamps, brackets, safeties, etc. should be specified on the Jotform as declarations to ensure chain of possession.
Volt assumes no responsibility for undeclared hardware!
5. Storage & Pick-Up Policy
To maintain an organized facility, we kindly request timely pick-up of repaired assets. Fixtures not collected within 7 business days of completion will incur a daily storage fee of $15 per day, effective starting on the 8th business day. It is the client's responsibility to arrange pick-up once notified that repairs are complete.
Contact Information
For questions or to discuss specific needs, please reach out to:
Repair Team: repairs@voltlites.com
Direct Inquiries: David at d.keyser@voltlites.com