APPLICANT APPEAL PROCESS FOR WORKFORCE DEVELOPMENT:
An applicant has the right to appeal any decision made by Workforce Development regarding their services. The appeal process is to be conducted in writing and within the specified time frames. An applicant may withdraw their appeal at any point during the four-step process detailed below.
Client Assistance Program (CAP) is a client advocacy organization that may be contacted at any time for assistance and/or support. For more information call 1-800-478-0047.
Step 1: Participant
Participant's must provide a written complaint to the Program Manager within five business days of the unsatisfactory decision. Complaints must include details and the desired action or remedy.
Step 2: Program Manager
The Program Manager has five business days to meet with and respond to the participant's complaint.
If the grievance is not resolved during the meeting with the Program Manager the participant may proceed to Step 3.
Step 3: Grievance Committee
Should the participant be unsatisfied with the determination made by the Program Manager the participant must submit a written complaint within 5 business days of the Program Manager's response. Once the written complaint is received a Grievance Committee will convene.
The Grievance Committee has five business days to meet and respond to the participant's complaint.
The decision of the committee will be the final within the Kodiak Area Native Association.
Step 4: U.S. Department of the Interior
Should the participant be unsatisfied with the final decision made by the Grievance Committee, the participant has the right to file a fully documented grievance to the Secretary of the Interior through the Division of Workforce Development.
U.S. Department of the Interior
1849 Constitution Ave. NW
Washington, DC 20245