• World Coffee Gear Consumer Return & Warranty Form

    World Coffee Gear Consumer Return & Warranty Form

  • Use this form to report delivery damage, an incorrect or incomplete delivery, a product defect, a warranty request, or to request an exchange for a product purchased directly from worldcoffeegear.eu.

    Did you purchase the product from an independent reseller? Please contact that reseller directly. The reseller is your contractual seller and will handle your request.

    Do you simply wish to cancel an eligible online purchase within 14 days after delivery? Please use our separate Withdrawal Form

  • Date*
     - -
    2 digit day, 2 digit month, 4 digit year
  •  - -
  • Order date*
     / /
    2 digit day, 2 digit month, 4 digit year
  • What does your request concern?*
  • Product details and type of request*

    • Important information before submitting

      Approval required
      Submitting this form does not automatically mean that your return, exchange or warranty request has been approved. Please wait for confirmation and return instructions from World Coffee Gear before sending any product.

      Delivery damage or missing items
      Please report visible transport damage, breakage, scratches, dents, an incorrect product, a shortage or a missing accessory or component within 48 hours after delivery. Please include clear photographs of the shipping packaging, shipping label and affected product.

      Reporting after 48 hours does not automatically exclude or limit your statutory consumer rights. A technical defect or other issue that could not reasonably have been discovered upon delivery should be reported within a reasonable time after it becomes apparent.

      Guarantee and statutory rights
      Your statutory conformity rights remain fully applicable. In addition, World Coffee Gear provides a one-year commercial warranty. Fellow and Planetary Design products have a two-year commercial warranty. A commercial warranty never replaces, shortens or limits your statutory consumer rights.

      Packaging
      Please use the original packaging where reasonably possible to protect the product during transport. The absence of the original packaging does not by itself invalidate a statutory claim.

      Return instructions
      Products may only be returned after approval by World Coffee Gear. After approval, you will receive a return ticket or other return instructions.

      The authorised return address is:

      World Coffee Gear Returns
      Grote Ohéweg 3
      6081 PT Haelen
      The Netherlands

      Return costs
      World Coffee Gear bears the reasonable return cost when an approved claim concerns a covered defective, damaged, incorrect or incomplete product. For an approved non-defective exchange or other discretionary return, the applicable return costs will be communicated before you confirm the proposed solution.

      Questions?

      Email: hello@worldcoffeegear.eu
      Phone: +31 (0)88 800 9853

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