Kickstart your XCare Claim

Kickstart your XCare Claim

Designed for Tesla and all other EVs.
This super quick and easy form will take just a couple minutes to get your claim started!

What to expect?

1. Complete the Claim Form

Complete this form with detailed information regarding your vehicle and its service concern. Please complete this BEFORE your vehicle service appointment.

2. Claim Creation and Review

Once you submit this form, your claim is created. Our team will review and email you with next steps. (If you don't receive a response within normal business hours M-F 8-6c check your spam folder!!)
- If you own an EV that is NOT a Tesla, Lucid, or Rivian - please have the service center reach out directly to our claims team at 1.877.302.1715 to receive authorization before service takes place. Please make sure to give them your contract number for when they call.
3. Schedule your service appointment if you have not already done so

4. Submit Repair Estimates for Authorization

Before any repairs can be authorized, email us your estimate/repair order to evclaims@enduranceds.com.

We will need your service center to perform diagnostics on your vehicle to determine the cause of failure and correction for each concern. This is crucial in the claims process.

Please ask them to include this information on the service estimate/ repair order

This info from Tesla, Rivian and Lucid is standard policy to include onto their Estimate/Repair Order.

Important Notes:
- You must get pre-authorization from XCare before repairs begin to ensure coverage.
- Claims may be denied if repairs are done without prior approval.
- Altering, modifying, photoshopping your estimate or invoice will result in automatic denial.
- In some cases a vehicle inspection may be required to authorize your claim
5. After Service Completion

Provide us an email address where our team can email credit card payment. If 3rd party payment processing is not available, we will reimburse you minus your deductible (if applicable).

At any point, you can call 1.877.302.1715 to speak to an XCare claims representative.

Xcelerate Auto, LLC. | 800.655.3509 | xcelerateauto.com
XCare Email
example@example.com

Name

First NameLast Name
Email
example@example.com
Phone Number
Please enter a valid phone number.Format: (000) 000-0000.
Contract Number
This should start with a "XC" or "EVSW" followed by numbers
Make
VIN
Must be 17 characters long in ALL CAPS
Current Odometer
Please describe your Vehicle Issue/Concern. Feel free to include any other comments for our team to review.
Please provide as much detail as possible.
When did this service issue start occurring? (Please provide date or reference of time)

Have you already scheduled a Service appointment?
If yes, what date is your service appointment?

MonthDayYear
Date
If you have already received an estimate, please upload here.

Cancelof
Upload photos & videos of the vehicle issue. This will allow our team to be proactive with any questions, if there were any.

Cancelof
Please verify that you are human
Should be Empty:

Kickstart your XCare Claim

What to expect?