You have XCare and have a problem? We can help. This form is super quick, easy and will take no more than a couple minutes to get your claim created!

 

What to expect? 

1 - Complete this form with detailed information dealing with your vehicle and its service concern. Please make sure this is being done before your vehicle service appointment.

2 - Once you have submitted this form, a claim has been created. Once it is reviewed by our team, we will reach out for further guidance. (If you don't see it, check your spam folders!!)

• If you own an EV that is NOT a Tesla, Lucid, or Rivian - please have the service center reach out directly to our claims team at 1.877.302.1715 to receive authorization before service takes place. Please make sure to give them your contract number for when they call.

3 - Prior to authorizing repairs, please forward your estimate/repair order to evclaims@enduranceds.com. If you ever receive an updated estimate/repair order, please make sure our team has the most up to date version with the stated Concern, Diagnosis/Cause, and Correction from Tesla to prevent any delays with payment. This info from Tesla, Rivian and Lucid is standard policy to include onto their Estimate/Repair Order. 

Please be sure you obtain pre-authorization from us prior to any repairs being made to your vehicle to ensure coverage on the parts or services beings requested. Be aware that your claim may be denied if repairs are made without prior approval from XCare.

4 - Once your vehicle service is complete, supply an email address where our team can send credit card payment via email. If 3rd party payment processing is not available, we will reimburse you minus your deductible (if applicable). 

 

At any point, you can call 1.877.302.1715 to speak to an XCare claims representative. 

  

Xcelerate Auto, LLC. | 800.655.3509 | xcelerateauto.com 

300 E. Davis St Ste 120 McKinney, TX 75069