Textbook Update Volunteer Interest Form
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Operations Management
Asset Resource Management
Communication & Information Management
Financial Management
Human Resource Management
Select your content interests in Operations Management.
The Operational Foundation (scope of services, build alliances, document processes, examination protocols and result evaluation)
Marketing Imaging Services (basic marketing principles, markets, developing and evaluating a marketing program)
Customer Management and Satisfaction (meeting customer needs, measuring satisfaction, qualitative and quantitative data)
Manage Performance Quality (continuous quality improvement models and programs)
Select your content interests in Asset Resource Management.
Capital equipment planning
Building and construction planning
Project implementation
After project completion (service contracts, quality assurance, managing inventory)
Select your content interests in Communication & Information Management.
Strategic Planning (baseline assessments, quality improvement, communicating results)
Internal and External Communications (written, marketing, face-to-face communication)
Applying Technology (baseline analysis, digital data, image management, organization files)
Select your content interests in Financial Management.
Fundamentals of financial statements
Revenue generation (billing and coding, payor sources, pricing and contracting)
Cost controls (budgets and productivity measures)
Future planning (pro formas, business plans)
Compliance and ethics (corporate compliance plans, ethical and political issues)
Select your content interests in Human Resource Management.
Planning (employment law, workforce planning, job descriptions)
Recruitment (finding and selecting talent, compensation)
Managing training and developing employees (orientation and training, career development, performance appraisal, conflict, termination)
Retention (employee relations, improving morale and providing motivation)
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