TERMS & CONDITIONS
The “Hirer” refers to the person hiring the items/equipment.
The “Items” means all the items/equipment supplied to the Hirer.
The "Hire Company" refers to Artisan Wedding & Event Co.
1. HIRE PERIOD
Hire period is based on how long you need the items/equipment.
For most weddings, the Hire Company will deliver/set up 2 hours before the Ceremony start time and pick up at the conclusion of the ceremony, after you have finished taking photos.
Hire includes 1 Set Up and Pack Down of the equipment.
Extended hire periods: Moving of Equipment OR Additional Set Up & Pack Down can be arranged in the original booking and will depend on the availability of items. The Hire Company will provide a quote for an extended hire period on the request of the Hirer.
The use of equipment for wedding receptions (after the ceremony) is considered an extended hire period. The hire company will determine this fee upon booking.
2. DEPOSIT, PAYMENTS AND OTHER FEES
Deposit
A $200.00 Security Bond is to be Paid via Direct Bank Transfer within 5 days of receiving your Booking Confirmation to 'Secure your date'.
Your $200.00 Security Bond will be refunded to your chosen bank account in the following days after your event (IF ITEMS ARE RETURNED IN GOOD CONDITION)
Payments
Hire Costs are to be Paid via Direct Bank Transfer, you will find our Bank Details at the bottom of your invoice and are to be paid no less than 30 days prior to the date of your wedding or event.
Damage or Lost Items
Any damaged or loss of items charges will be taken from the Security Bond first. Any remaining charges will be invoiced for replacement or to repair the items/equipment and are to be paid within 7 days.
Delivery Fees
Delivery is calculated on distance from our warehouse (Postcode 4500).
Delivery Fees:
FREE DELIVERY up to 40km
40km – 59km – $99
60km – 79km – $149
80km – 100km – $199
Any tolls, barge or ferry charges are an additional cost to the Hirer and are added on top of the total Hire Cost.
3. CONFIRMATION & CANCELLATIONS
Confirmation of Booking is required 14 days from delivery.
Cancellations made MORE than 14 days from delivery will receive a refund of the Security Bond and Hire Costs (minus 20% Admin fee)
Cancellations made LESS than 14 days from delivery will result in LOSS of Hire Costs as it is considered loss of opportunity to Hire Items for that date. Your Security Bond will be refunded.
No cancellations of items/equipment originally booked within 14 days of wedding/event will be accepted.
4. LIABILITY AND INDEMNITY
i.NOTE: All items have been used and therefore reasonable signs of wear and tear will show as they are continual hire items. The Hire Company maintains the equipment and ensures the equipment is in satisfactory condition.
ii. The Hirer assumes all responsibility for the items from the time of delivery until pick up and is liable for all items damaged or lost during this period. Insurance is not covered by the Hire Company once the items have left our storage location.
iii. Any items used outside are done so entirely at the risk of the Hirer. In no case should the items be used or left outside in the rain or overnight.
iv. In no case should any items such as rugs & aisle runner/s be used on wet or muddy ground. If upon set up The Hire Company determines that the ground is not suitable for the rugs/aisle runners to be used. A wet weather option will be supplied at the Hirers expense and will be deducted from your Security Bond. This may differ from what you originally booked.
v. All items must be stored with covers when not in use, and left in secure dry storage.
vi. Your Security Bond will be refunded after all items are returned and checked that they are in a satisfactory condition. The Hire Companies decision as to the condition of the items prior to delivery and on return shall be final.
vii. No persons shall swing off or lean on the arbours at any time.
viii. The Hire Company may use photos posted on social media for advertising and social media purposes. If you would not like your photos used for advertising purposes, please advise us at the time of Booking.
5. DELIVERY, SET-UP AND PICKUP
The Hirer must provide the Hire Company with a ‘Site Contact’ details that we can call during the delivery and pick up times.
The Hirer must provide the Hire Company with the name/s of this person/s and contact details. Delivery access must be arranged by the Hirer prior to driver arriving.
The Hirer is responsible for allowing sufficient time and access to the venue/park for set-up. The Hirer is responsible for making a Park Booking. If no Booking has been made, we cannot set up in the Hirers chosen location.
If the Hirer's wedding location is further than 25 metres from the closest car park, vehicle access must be arranged by The Hirer. A carting fee may be applicable and taken from your Security Bond if we are not advised of this prior to your wedding/event date.
DISCLAIMER
The Hire Company shall in no way be held responsible or accountable for any injury, property damage, death or loss of income caused to/by the "Hirer", any third parties or properties due to the hire of items/equipment or provided services by the Hire Company.