ADVS IT Support Request
For ADVS-IT-related issues or requests
For
HRIS and Training Portal
account issues, contact
HR
.
For
Matrix
account issues, contact your Site
QA/DON
.
For
Vets Home WiFi
access, contact your
Site Engineer
.
If you are requesting to
reset a password
, please indicate if it is for
Windows
or
Okta/Gmail
, and add your
Supervisor's name
and contact information to the details.
Request Date
-
Year
-
Month
Day
Date
Hour Minutes
Your First & Last Names
*
First Name
Last Name
Your Job Title or Role
*
Your primary Agency Work Location
*
Telework
ADVS HQ
ASVH-FLA
ASVH-PHX
ASVH-TUC
ASVH-YUM
AVMC-CN
AVMC-M
AVMC-SV
Outreach
Other
Your Agency Email Address
example@azdvs.gov - Helps us communicate with you, if you have an email address.
Your Work Phone Number
*
Please enter a valid phone number so we can call you.
General Type of I.T. Request
*
Comment/Information
Cyberthreat/Phishing
Trouble Report
Suggestion
Other
Types of Technologies Involved (allows multiple selections)
Laptop
Desktop PC
All-in-One PC
Monitor
Dock
Printer/Scanner
Cellphone
Tablet
WiFi
Network
Email
Browser
Adobe Pro
Microsoft Office
Okta/Google
Other
Device Name (i.e. computer name)
e.g. jsmith-w10 or emartuc2b, this is important
Device State Asset Tag (if any)
Usually a 5 digit number on a gold sticker
Device IP Address (for network-connected devices)
Format: xxx.xxx.xxx.xxx, agency addresses tend to start with 10.137.xxx.xxx. Helpful for desktop and laptop PC's.
Description of your Request
*
0/201
File Upload (Optional)
Browse Files
Drag and drop files here
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of
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*
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