ADVS IT Support Request
For ADVS-IT-related issues or requests
Support Request
HRIS, AZ360 and Training Portal
Matrix care, EHR accounts
Windows or Okta/Gmail accounts
All other IT issues and requests
For
HRIS, AZ360 and Training Portal
account issues, contact
HR
.
AZ360:
DVS support page
Phone:
Click to call
Email:
humanresources@azdvs.gov
For
Matrix
account issues, contact your Site
QA/DON
.
Flagstaff
Click to call
Phoenix
Click to call
Tucson
Click to call
Yuma
Click to call
If you are requesting to
reset a password
, please call
IT's hotline
and provide:
your account info (full name, job title, office site, EIN),
what password reset you need (
Windows
or
Okta/Gmail)
,
your
Supervisor or Manager's name
, and
a call back number
Back
Next
Request Date
-
Year
-
Month
Day
Date
Hour Minutes
Your First & Last Names
*
First Name
Last Name
Your Job Title or Role
*
Your primary Agency Work Location
*
Telework
ADVS HQ
ASVH-FLA
ASVH-PHX
ASVH-TUC
ASVH-YUM
AVMC-CN
AVMC-M
AVMC-SV
Outreach
Other
Your Agency Email Address
example@azdvs.gov - Helps us communicate with you, if you have an email address.
Your Work Phone Number
*
Please enter a valid phone number so we can call you.
General Type of I.T. Request
*
Comment/Information
Cyberthreat/Phishing
Trouble Report
Suggestion
Other
Types of Technologies Involved (allows multiple selections)
Laptop
Desktop PC
All-in-One PC
Monitor
Dock
Printer/Scanner
Cellphone
Tablet
WiFi
Network
Email
Browser
Adobe Pro
Microsoft Office
Okta/Google
Other
Device Name (i.e. computer name)
e.g. jsmith-w10 or emartuc2b, this is important
Device State Asset Tag (if any)
Usually a 5 digit number on a gold sticker
Device IP Address (for network-connected devices)
Format: xxx.xxx.xxx.xxx, agency addresses tend to start with 10.137.xxx.xxx. Helpful for desktop and laptop PC's.
Description of your Request
*
0/201
File Upload (Optional)
Browse Files
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of
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*
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