B2B VIRTUAL ASSISTANTS LLC
CREDIT DISPUTE OUTSOURCING VA AGREEMENT
1. DEFINITIONS
“VA” refers to the Virtual Assistant assigned by the Service Provider.
“Round” refers to one cycle of credit dispute submissions.
“Services” means the services described in Section 3.
“Confidential Information” means any business, client, or proprietary data, regardless of format.
2. BACKGROUND
The Client desires to retain the Service Provider to perform virtual assistant (VA) services. The Service Provider agrees to provide such services subject to the terms of this Agreement.
3. SERVICES PROVIDED
The Service Provider agrees to perform the following Services:
1.) Prepare dispute letters for all three credit bureaus (Experian, TransUnion, and Equifax)
2.) Prepare letters to creditors and collectors, if applicable
3.) Follow up with clients and provide updates
Important Note: The VA is not a credit repair company, attorney, or financial advisor. The VA performs administrative tasks only, under the Client’s direction. No legal, credit, or financial advice is provided.
4. TERM
This Agreement begins on the date written above and remains in effect until all Services are completed, unless terminated earlier. Either party may terminate with 10 days’ written notice. All services rendered during the notice period are billable.
5. INDEPENDENT CONTRACTOR
The Service Provider and its VAs are independent contractors and are not employees of the Client. The Service Provider shall have sole control over the means and methods of performing Services and is responsible for its own taxes, insurance, and licensing obligations.
6. NON-SOLICITATION
The Client agrees not to hire or contract with any VA introduced by the Service Provider during the term of this Agreement and for 12 months after its termination. A violation will result in liquidated damages of $5,000 per VA. This clause is reasonable and necessary to protect the Service Provider’s business.
7. FEES & PAYMENT TERMS
The Client agrees to pay $_____ per client per round. A non-refundable deposit of $_____ is due upon signing. All payments must be made in advance. Accepted payment methods include [insert payment methods]. Late or missed payments may result in service suspension or termination.
8. CONFIDENTIALITY
Both parties agree to maintain strict confidentiality of any sensitive or proprietary information shared during this engagement, including credentials, client information, and business processes. Confidential Information may be oral, written, electronic, or physical in nature. These obligations survive the termination of this Agreement indefinitely.
9. OWNERSHIP OF WORK
All work products delivered to the Client become the Client’s sole property. The Service Provider waives any claim to authorship or ownership.
10. DISCLAIMER
The Service Provider makes no guarantees regarding specific results or outcomes. All services are delivered in good faith based on prior experience. The Client is solely responsible for how the materials are used and implemented.
11. DATA SECURITY
The Client may provide account credentials needed to complete Services. The Service Provider will safeguard this information but is not liable for breaches involving third-party platforms. The Client is responsible for updating passwords and removing access upon termination.
12. INDEMNIFICATION
Each party agrees to indemnify and hold harmless the other from any claims, liabilities, or damages arising from negligence, misconduct, or breach of this Agreement, including legal fees and third-party claims.
13. GOVERNING LAW & VENUE
This Agreement shall be governed by and interpreted under the laws of the State of Florida. Any disputes shall be subject to exclusive jurisdiction in Broward County, Florida, or resolved through binding arbitration as stated herein.
14. NOTICE
All notices under this Agreement must be delivered to the Party’s listed address or email. Notices sent via email shall be deemed received upon delivery confirmation, read receipt, or reply by the receiving Party.
15. MUTUAL NON-DISPARAGEMENT
Both parties agree to refrain from making any disparaging, defamatory, or damaging statements about the other, during and after the term of this Agreement, including on social media and public platforms.
16. LIMITATION OF LIABILITY
The Client agrees to use the Service Provider's services at their own risk. The Service Provider shall not be liable for any indirect, incidental, special, or consequential damages. In no event shall the Service Provider’s total liability exceed the fees paid by the Client in the 30 days prior to the claim.
17. ARBITRATION
All disputes shall be resolved through binding arbitration in the State of Florida under the rules of the American Arbitration Association. Judgment upon the arbitration award may be entered in any court of competent jurisdiction.
18. FORCE MAJEURE
Neither Party shall be liable for delays or failures due to events beyond their reasonable control, including but not limited to acts of God, internet outages, cyberattacks, government orders, or pandemics.
19. NO REFUNDS ON USED SERVICES
The Client agrees that all services rendered, including consumed credits and labor hours, are non-refundable. Only unused credits may be refunded upon mutual written agreement. The Client further agrees not to initiate chargebacks, payment reversals, or legal claims related to completed services.
20. REFUND DISPUTE RESOLUTION
Refund requests must be submitted in writing within seven (7) days of the billing or service in question. The Service Provider may, at its sole discretion, issue a refund for unused services only.
21. FINAL PAYMENT ACKNOWLEDGMENT
Acceptance of any refund from the Service Provider constitutes full and final settlement. The Client waives any future disputes or legal claims related to the refunded services.
22. CLASS ACTION WAIVER & WAIVER OF JURY TRIAL
The Client agrees that all disputes shall be resolved individually and waives the right to participate in any class action lawsuit or jury trial related to this Agreement.
23. CHARGEBACK WAIVER
The Client agrees not to initiate chargebacks or payment reversals for services rendered. Violations of this clause will be considered a material breach of this Agreement and may result in suspension of services and recovery actions including legal fees.
24. COMPLIANCE DISCLAIMER
The Client is solely responsible for ensuring that their use of the Services complies with all applicable local, state, and federal laws in their jurisdiction. The Service Provider makes no representations or warranties regarding compliance outside the State of Florida.
25. SEVERABILITY
If any provision of this Agreement is found to be invalid or unenforceable, the remainder of the Agreement shall continue in full force and effect.
26. ENTIRE AGREEMENT
This Agreement represents the entire understanding between the Parties and supersedes all prior verbal or written agreements.
27. ELECTRONIC SIGNATURE & ENFORCEABILITY
This Agreement may be signed electronically. By typing their name and submitting this Agreement, the Client agrees to be legally bound. This Agreement is enforceable under the Florida Uniform Electronic Transactions Act (UETA).