Service Request Form

Please note:

1. Bear Cleaners & Supply does not clean rugs made of viscose or rayon . Viscose and rayon are synthetic fabrics that are very easily damaged in cleaning. Due to this fact, we do not accept rugs made of these materials. You can usually find a tag on the underside of your rug with information on the type of material.  See here for more details about viscose and rayon .
   
2. Bear Cleaners & Supply does not accept rugs that have had repetitive pet accidents on them. We do treat pet stains and odours, however we are not currently accepting rugs that have been heavily soiled by pets.

We ask that you please remove any small items from heavy furniture that needs to be moved, and remove small furniture from each area that needs cleaning. Please move items only if you are able to do so safely.

We recommend you email photos of each item and/or area that needs to be cleaned in order to allow us to give you an accurate quote.

If possible, please include a photo of the tag on your upholstery (typically found underneath the middle cushion on a couch) with information about the type of material the upholstery is made of. For rugs, this tag is found on one of the underside corners.

Please send photos to bearexec@gmail.com with Your Name and the Service Request Type in the subject line. For example, if Jane Doe has put in a service request for upholstery and rug cleaning, her email subject line should read "Jane Doe - Upholstery and Area Rug Cleaning Photos"

If you have technical difficulties sending these photos, a Bear Representative will contact you over the phone to get more information.

Due to current COVID-19 restrictions, Bear Cleaners & Supply are offering no contact cleaning only.

1. Please ensure that our technicians can safely access each area without any contact with household members.
2. Please remove small furnishings and personal items from each area that requires carpet cleaning. If you are moving larger furniture yourself, please ensure that this is done before our technicians arrive.
3. If our technicians are moving furniture, please ensure that small items and china are removed from cabinets and drawers so we can safely move large furniture.
4. As much as we love your furry friends, please ensure your pets are kept safely in a separate room.

In the last 14 days, have you or anyone in your household (not including asymptomatic rotational workers):

• Traveled outside of Newfoundland and Labardor?
• Been in close contact with a known or suspected case of COVID-19?
• Been in close contact with a person suffering from acute respiratory illness who has travelled outside of the province within 14 days prior to illness onset?
• Had two or more of the following symptoms (new or worsening):
  • Fever (or signs of a fever, such as chills, sweats, muscle aches, and lightheadedness);
  • Cough;
  • Headache;
  • Sore throat;
  • Runny nose;
  • Painful swallowing;
  • Diarrhea;
  • Loss of sense of smell or taste;
  • Unexplained loss of appetite;
  • Small red or purple spots on hands and/or feet?

Please click or tap "Submit" at the bottom of this page to send us your information. A representative will be in touch for a free assessment - typically within 1 - 2 business days - and to confirm an in-home cleaning time for as soon as possible.

For more information please visit our website:
http://www.bearcleaners.ca/contact/

General FAQs

1. What are your hours of operation?
   
   Our usual upholstery cleaning times are between 9:00am to 4:00 pm, Monday to Friday. We do have limited availability on Saturdays, however the wait time may be longer than for other days. A representative will be in touch with you as soon as possible, and you can find our contact information at http://www.bearcleaners.ca/contact/
   
   
2. Where are you located?
   
   Our shop is located at 50 Mayor Avenue in St. John's.
   
   

3. How soon can you come by for in-home cleaning?
   
   We will get back to you to confirm your appointment as soon as possible. Next-day appointments are possible, however the exact time frame depends on our current workload.

4. Is there anything that you won't be able to clean?

   We do our best to clean each piece of furniture, rug, and carpet our customers need cleaned - if it can come out, we will get it out! Our 25 years of professional cleaning experience is behind each and every job we take on.