Big Boy Digital – Support Ticket 2021

1. Your Details
Your Name:*

First NameLast Name
Company/Business:*
If you have multiple websites, please enter the Company/Business name the ticket is actually for
Phone Number*
Email*

Confirmation Email

2. How can we help?
Type of Support Required:*

Simple Website EditsPopup/BannerComplex Website EditsAsk a QuestionWebsite UpgradeTechnical SupportTutorial RequestBroken Element(s)Website Editor Request

2a. How can we help? Broken Element(s)

Big Boy treats all "Broken Element(s)" similar to an emergency call, we drop what we have on our plate and tend to your support ticket. If we find this is an error and your support ticket isn't urgent, please know that you will be charged for your urgent request at our hourly rate.
What is this in regard to?*

Website is DownEmails are DownBroken Page or LinkForm is BrokenOther
Please provide a different email address:*

Confirmation EmailIf your emails are down, we can't contact you via that email, so please provide us with an alternate for communication purposes e.g. example@gmail.com
Please specify what is not working:*
Please ensure you're detailed, while we're pretty good, we're not mind readers, so the more detail the better...
Please upload screenshot(s):

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Please ensure you have provided:*

Detailed information about the issueThe page and/or element the issue is persisting onDetails if it is Mobile, Tablet or Browser specificScreenshot(s) of the issue
If you're seeing this, you haven't checked off our "Provided" list (above), please ensure you do so, this will provide us with plenty of information to get your ticket underway urgently.

2a. How can we help? Simple Website Edits
Type of simple updates required:*

Contact informationText editsGallery photographsReplacement photographsAdditional testimonial(s)Additional case studyOther
Clearly list your changes here:*
Please be specific, for example: "On the About page, second paragraph down XYZ is spelt incorrectly."
Please upload anything we need to complete your changes:

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2a. How can we help? Complex Website Edits
Type of complex updates required:*

Page RestructurePage RedesignTestimonial PageCase Study/Success Story PageSocial Proof PageAdditional GalleryNew SectionContent: MajorOther
Clearly list your changes here:*
Please be specific, for example: "On the About page, second paragraph down XYZ is spelt incorrectly."
Please upload anything we need to complete your changes:

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2a. How can we help? Website Upgrade
How would you like to upgrade your website?*

New pageeCommerceConditional Logic FormBlogSEO Landing PageOther
Please let us know specifics of your upgrade request:*
Please upload any additional information (optional):

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2a. How can we help? Technical Request

Big Boy Digital is not a full service IT company. In the event that your request is unable to be fulfilled by our Support team, you may be required to engage with an IT dedicated company at your own expense.
Type of technical assistance required:*

Emails are DownDomain/URL AssistanceGoogle AnalyticsUDAI RequestSearch Engine Optimisation (SEO)Google AdsOther
Please provide a different email address:*

Confirmation EmailIf your emails are down, we can't contact you via that email, so please provide us with an alternate for communication purposes e.g. example@gmail.com
Please provide additional information:*

2a. How can we help? Tutorial Request

Need a hand editing your website? Got an eCommerce question? Let us know how we can help!
Type of tutorial required:*

Editing your WebsiteUpdating your BlogeCommerce HelpOptimising PhotographsOther
What would you like us to specifically cover?*
Please let us know what you need help with, for example: "How to add new photographs to my gallery"

2a. Popup/Banner Request

Your popup/banner will begin and end of the selected days below.
Would you like a Popup or a Banner*

PopupBannerPre-Designed Holiday Popup
Display my popup/banner on...*

All PagesSpecific page(s)
Begin my popup/banner on...*

DayMonthYear
End my popup/banner on...*

DayMonthYear
Content – Please keep this short and concise as there is restricted space*
Note: Your popup will begin once the ticket has been completed by our team and will automatically turn off at 11:59 pm on the Date of Holiday Closure.
First day of Holiday Closure*

DayMonthYear
Last Day of Holiday Closure*

DayMonthYear
Which design would you prefer?*
Please upload the photograph/image you would like to use for your popup:

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1. Your Details