Before 31st August 2025, all refund requests are subject to a £75 administration fee (and card fees if applicable). We will refund you by payment method minus the £75 plus card payment processing fees. Please provide a doctor note or letter of extenuating circumstances for requesting a refund.
After 01st September 2025 we will consider your request for a refund, however, this is not guaranteed and is unlikely unless it is extenuating circumstances. For example major illness (not a minor illness), bereavement, hospital admission). Reasons such as minor illness such as cough or cold, tech failure or transport problems are not extenuating circumstances. Please provide supporting evidence for your request. Any refund after 01st September will be subject to a £150 fee.