By accepting our quotation you agree to be bound by the terms & conditions of PM Bosch PTY Ltd t/a Bosch Services.
Payment Terms
1.1 You are required to pay within 7 days of the cleaning date. We accept direct debit and cash payments.
1.2 If non payment exceeds 30 days Bosch Services reserve the right to suspend your cleaning. If we then fail to receive payment owed within 90 days, we will pass on your details to a collection attorney to recover the debt, you will then be liable for all related charges, collection agency fees and court related fees.
Weather
2.1 To ensure your complete satisfaction we do take the weather into account when scheduling window cleaning. You the client have the right to say if you want cleaning done when rain is forecasted.
Ingress & Egress
3.1 Should we be unable to access any part of your property due to locked gates we will clean the accessible areas such as the front & sides and charge accordingly. If we've only cleaned your front windows due to a locked gate you can book a rear window clean on our customer service page.
3.2 We will endeavour to clean all windows, but if we deem any windows to be inaccessible or unsafe to clean, we will not clean them.
3.3 Please do not ask our window cleaners to carry out unsafe working practices. They only use ladders for window cleaning.
3.4 Due to insurance liabilities we will be unable to move obstacles such as but not exclusive to: flowerpots, garden furniture etc. If these or any other items restrict access to an area of your property we will be unable to clean it.
Cleaning Frequencies
4.1 We are happy to supply a schedule of visit dates for our domestic customers, however this is a guide indicating the week commencement date when we plan to visit, we will as far as possible communicate a specific time and date.
Damages
5.1 Our window cleaners do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill fitting windows, doors, fascias, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, loose stuck on lead, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
5.2 Scratched glass: The equipment we use are specifically designed for window cleaning and are made of a soft plastic. There is nothing on the equipment which can scratch your glass. There are no metal parts on the equipment.
48 Hour Guarantee
6.1 Bosch Services offer a 48 hour guarantee against any work carried out. If you are not 100% satisfied we will come back and re-clean for free. To qualify for a free reclean you must contact us within the 48 hour time period. To lodge a complaint please contact management. A call out charge of R750 may be applied if we return to find that it is not an area we cleaned, for example we did not clean the inside and the inside of the window is dirty.
6.2 Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas.
Cancellation
7.1 If you wish to cancel our services please provide at least 5 days notice via phone call or email. Failure to do so will result in a 100% charge for any work scheduled within this period.
Right To Refuse Work
Bosch Services reserves the right to refuse certain work/jobs even if we have taken payment in advance from you for the service to be carried out. The advance payment does not constitute a verbal or written contract between us. If we refuse the work/job on sight a full refund of any monies will be paid.
We reserve the right to amend these terms and conditions without notice.