How It Works

1. Landlord completes and submits the Landlord Program Utilities Authorization online form listing all enrolled properties under each business entitiy. Ownership documentation may be required for property enrollment.
2. When a tenant contacts BVU Customer Support to voluntarily close their utility account at an enrolled address, a meter reading is obtained for final billing on the tenant's account.
3. The Landlord notifies BVU of their intent to maintain service at the address.
4. The Landlord's account will be made active, and the Landlord will be responsible for all services and charges, up until the time that a new tenant establishes service on their own account with Customer Support. Likewise, the Landlord may contact BVU Customer Support to voluntarily close the utility account.
5. When a new tenant contacts Customer Support to open an account at the enrolled address, a meter reading is obtained for final billing on the Landlord's account.
6. A new account becomes active in the new tenant's name, with no disruption of services.
7. Landlords MUST maintain a good or excellent pay history on all accounts with BVU for continued participation.

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Notification of change in tenants must be communicated in a timely manner to Customer Support to ensure proper billing.