Covid-19 Procedures, Health, and Safety:
To protect the health of our staff we ask that you ensure you are in accordance with the following guidelines before booking an appointment. If you have an appointment reserved and do not meet these guidelines we ask that you reschedule your appointment to avoid a cancellation fee. Please do not book an appointment if you are not in accordance with the following;
I acknowledge the contagious nature of the Coronavirus/COVID-19 and that the CDC and many other public health authorities still recommend practicing social distancing.
I further acknowledge that Hunter Donia has put in place preventative measures to reduce the spread of the Coronavirus/COVID-19, and all other communicable diseases/infections.
I further acknowledge that Caitlin Nemes can not guarantee that I will not become infected with the Coronavirus/Covid-19 or any other communicable disease/infection.
I understand that the risk of becoming exposed to and/or infected by the Coronavirus/COVID-19 or any other disease/infection may result from the actions, omissions, or negligence of myself and others, including, but not limited to, salon staff, and other salon clients and their families.
I voluntarily seek services provided by Hunter Donia and acknowledge that I am increasing my risk to exposure to the Coronavirus/COVID-19. I acknowledge that I must comply with all set procedures to reduce the spread while attending my appointment.

I attest that:
* I am not experiencing any symptoms of illness such as cough, shortness of breath, difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, or new loss of taste or smell.
* I do not believe I have been exposed to someone with a suspected and/or confirmed case of the Coronavirus/COVID-19.
* I have not been diagnosed with Coronavirus/Covid-19 and not yet cleared as non contagious by state or local public health authorities.
* I am following all CDC recommended guidelines as much as possible and limiting my exposure to the Coronavirus/COVID-19.

For your comfort and safety, please notify your stylists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.

Cancellation Policy:
I understand that things can come up. I value your time, and hope you value mine too. In the event you need to cancel your appointment, please be sure to notify me no later than 48 hours before your scheduled appointment. Failure to notify in time will incur a cancellation fee. To ensure our cancellation policy is upheld we require a 50% deposit of the service total to book any appointment. Any appointment not cancelled within 24-48 hours of the scheduled date and time falls under my cancellation policy protocol, you will lose your deposit. Deposits are non refundable, but if you need to reschedule It is transferable to any other date/time. If you have any questions regarding this policy please communicate them before committing to an appointment.

Saved Payment Method:
All guests' payment methods are safely and securely stored on file using my POS system. My POS system uses gloss genuis, the world’s leading secure and PCI compliant online payment processor.

Service Adjustment Policy:
Your satisfaction is the highest priority. If you are not completely content, please let me know during your service or within 48 hours after your service has been performed. I am committed to making any needed corrections, as long as it falls within the services discussed and agreed upon during the consultation. I will be pleased to accommodate you free of charge in most circumstances. For said complimentary service to be done, this request must be made within 7 days of your initial appointment.

Product Return Policy:
As a Monat customer- I highly recommend making your own account to take advantage of the wonderful return policy Monat provides. You have a 30 day money back guarantee if you do not like the products you are using. If the product is gently used, you may return the product within 60 days for a partial refund. Any product purchased at the salon will be final sale. 

Salon Etiquette:
Discriminatory/Derogatory statements and actions are prohibited in the salon and will not be tolerated. Our staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.

Confidentiality and Privacy:
Every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.

VIDEO & PHOTOGRAPHY: The Root Room is a growing business and capturing content of our work on your hair helps us get the word out. By signing below, you acknowledge and consent that we may capture video or photography of your hair and scalp. The content can be used for marketing purposes and you understand no royalties will be given. If you don't want your hair or scalp photographed, please shoot us an e-mail at caitlinscutandcolor@gmail.com before your appointment." 

LIABILITY RELEASE AND WAIVER AGREEMENT

Please carefully read the following Liability Release and Waiver Agreement (“Agreement”) as by signing it you agree to waiver certain legal rights.The individual named below (referred to as "I" or "Me" or “My”) desires to receive one or more chemicaltreatments, including but not necessarily limited to the Scalp Facial (the “Services”) from , The Root Room scalp therapy (the “company”), a Texas corporation, which are to be rendered at the Company’s location at 4403 S Congress suite 109 Austin, Texas, 78745 (the “Premises”). In consideration of the Services which I have elected toundergo and the intangible value that I will gain therefrom, and in recognition of Company’s reliance hereon, I agree to all the terms and conditions set forth in this Agreement.

1. Acknowledgement and Assumption of Risk. I acknowledge that the Services may involve exposure of My hair and/or my person to one or more chemical treatments. I understand that the Services may have varying results based on My particular hair. I have therefore made Company aware of any and all processes that I have previously used on My hair in the past year. I have also informed Company of anything else that may contribute to how My hair reacts to the Services, including by not limited to medications that I am taking and other hair products that I frequently use. I acknowledge that due to the aforementioned, it is impossible for Company to guarantee any result. I acknowledge these inherent risks, along with others that may affect my health and safety, including exposure to allergies and other potential bodily harm. NOT WITH STANDING THESE RISKS, I ACKNOWLEDGE THAT I AM VOLUNTARILY ACCESSING THE PREMISES ANDUNDERGOING THE SERVICES WITH KNOWLEDGE OF THE DANGERS INVOLVED. I HEREBY AGREETO ACCEPT AND ASSUME ALL RISKS OF ILLNESS, PERSONAL OR PSYCHOLOGICAL INJURY, PAIN,SUFFERING, TEMPORARY OR PERMANENT DISABILITY, DEATH, PROPERTY DAMAGE, AND/OR FINANCIAL LOSS ARISING THEREFROM, WHETHER CAUSED BY THE ORDINARY NEGLIGENCE OF THE COMPANY OR OTHERWISE.

2. Liability Waiver. I hereby expressly waive and release any and all claims, now known or hereafter known, against the Company and its members, successors, and assigns (collectively, "Releasees") on account of personal or psychological injury, illness, pain, suffering, temporary or permanent disability, death, property damage, or financial loss arising out of or attributable to my being on the Premises or participating in the Services, whether arising out of the ordinary negligence of the Company or any Releasees orotherwise.

3. Representations and Covenants. I confirm that I am in good health and proper physical condition and do not have any medical or other conditions that would impair my ability to participate in the Services or render me susceptible to any increased risk of injury to my person as a result of the Services. I will also follow all instructions, recommendations, and cautions of the Company at all times related to the Services.

BY SIGNING, I ACKNOWLEDGE THAT I HAVE READ AND UNDERSTOOD ALL OF THE TERMS OF THIS RELEASE AND THAT I AM VOLUNTARILY GIVING UP SUBSTANTIAL LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE THE COMPANY.

PLEASE READ CAREFULLY BEFORE SUBMITTING:

Once you click submit, you will be redirected to the online booking page. After you book your appointment, we will have an online consultation that will go over some details i need to know before sitting down in the chair. 

Booking Instructions:

Step 1: Once you're redirected to the booking site, you'll want to head to "book now"

Step 2: Find the "First Time Booking" under the drop down menu in which you'll find the Booking Blocks to choose from. Any haircut only appointments will be under "a la carte services"

Step 3: Select the Booking Block/Service that youd like.

Step 4: Follow the prompts to book your appointment.

You will be required to put a Credit Card on file (stored securely) with a 50% deposit to book with me, in which you can use whichever payment method most convenient for you.

If you're unable to book an appointment that works well for you, you can add your self to the waitlist that is on the booking website. Simply pick the day and time that works best for you and I will contact you if any openings come up!

You'll also be receiving a welcome packet from me with more information on how to prepare for your appointment, make sure to look at that so you dont miss anything!

If you have any troubles or questions, please reach out at caitlinscutandcolor@gmail.com and I'll get back to you as soon as possible.