Please Read Through this Acknowledgement Form and Submit to Inquire

Caves Auto Detailing seeks to provide the best detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria upon booking a service with us. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.

By scheduling any service with Caves Auto Detailing you hereby agree to all terms listed on said agreement:

If we are providing a mobile service we expect to have the following:

1. An ample amount of space to perform our service, permission to be on-premises if you are not the owner, and a safe location as well as safe conditions to service your vehicle. If we arrive and the previously mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties. In addition, there will be a $15 rescheduling fee

2. If the service is provided at your home, please make sure to have all vehicles that will be leaving adjusted so we do not have to break down our setup to allow them to move.

3. Please remove all personal belongings, money, and other significant items from the vehicle prior to any type of details. Any items not removed before the detail are subject to being disposed of.

4. We require payment to be made in full on the day of the scheduled service.  If the customer is not present they can leave payment in cash or digitally or we will send an invoice via email that must be paid in full the same day. Failure to pay in full on the same day will result in a 5% late charge accrued each day if left unpaid.

5. We require a 48-hour notice to cancel any booking/detailing service.  Failure to do so will result in a $15 cancellation fee.

6. We reserve the right to charge up to 1/2 of the scheduled detailing service if canceled by the customer on the day of said scheduled service unless extreme circumstances could not allow you to keep the scheduled service.

7. We reserve the right to alter a booking or move a booking in accordance to weather conditions and/or equipment failure without penalty to the company. This will be communicated in a timely manner in the event of either situation.

8. If areas such as the center armrest storage or glove compartment are not cleared, we will not be able to clean them due to the customer’s private personal belongings. 

9. Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction.

10. We reserve the right to charge each vehicle according to its condition, the type of vehicle, and the customer's location.    

11. We reserve the right to amend any price during the detailing should it differ from the original price.

12. Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.

13. We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult with you about what can and cannot be done in regard to your vehicle's interior.

14. Glass is cleaned to the best of our ability using a dedicated cleaner, but from time to time and depending on temperature windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause.

15. We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.

16. The headliner may be gently cleaned, however, there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason.  If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.

17. We clean wheels to the best of our ability with dedicated tools and chemicals, however, are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced. This will be communicated with the client if it is encountered.

We recommend a Ultimate Package at least once a year if not more, to keep your vehicle looking its best.