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  • Website Usability Survey

    How do you use the City of Lancaster website, cityoflancasterpa.gov?

  • The City of Lancaster is conducting a study of how users utilize its main website, cityoflancasterpa.gov. To contribute your thoughts, please fill out this short, 5-minute survey.

    Your constructive feedback is appreciated!

    All responses are anonymous. However, you will have an opportunity to provide your contact information at the end of the survey to allow our team to follow up with you on your feedback.

  • Please note, this survey is only for members of the public.
    City of Lancaster staff will receive a separate survey.

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  • Demographics

    Tell us a bit about yourself.

  • For reference, the shaded areas in this map are the City of Lancaster. The City of Lancaster is responsible for fire/police, streets, parks, restaurant inspections, etc. within the shaded area.

    The City of Lancaster also provides water service within the city boundaries and 14 other surrounding municipalities.

    The City of Lancaster does not oversee the following services: healthcare, schools, courts/prison, aging, social services. These are administered by separate units of government at the local, state, and federal level.

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  • Technology

    How do you use and access cityoflancasterpa.gov?

  • Website Content

    What are you looking for when you visit cityoflancasterpa.gov?

  • Satisfaction

    How satisfied are you with cityoflancasterpa.gov?

  • Ratings

    How easy is it to accomplish the following on cityoflancasterpa.gov?

  • Areas of Improvement

    How can we make cityoflancasterpa.gov better?

  • Survey Submission

    How can we contact you if we have follow up questions?

  • You can optionally provide your contact information before your submit your responses. Your contact information will help us follow up with you if we have questions about your responses.

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