If you are receiving the message "The content you are trying to view is for fully-paid members of Cool Choir only" please check the following:

• Have you completed the re-registration form sent through email or on our website? If so, you should have automatically received an invoice for the upcoming trimester (please check your spam folder for this invoice if you are unable to find it or visit our re-registration page to complete the form).
• After completing this in full and receiving a payment notification through email, you should be able to log back into the members area immediately and start accessing resources for the upcoming trimester.

If you are satisfied you have done the above and you still cannot login, please continue to the next question!

Please do NOT continue any further with this form. Close this box and simply send us an email to admin@coolchoir.com explaining what your issue is and we'll be in touch asap to help you. Thanks

Please try downloading a different browser (examples include internet explorer, opera, firefox, chrome, safari and are all free) and then logging in through one of these. If you are able to login using a different browser then we know it’s not an issue with your Cool Choir account.

Even if you download a new browser and you CAN successfully login, please COME BACK HERE - we still want to help you login using your original browser :-)

Please continue to the next question!

Please continue to the next question!

Great! This does mean that there is no issue with your Cool Choir account and it IS active! 

Now let's see if we can help you log back in using your original browser!

Although you can you can successfully login using a different browser, this does mean that the issue you are having is a known issue for our website (we are working hard to solve this presently) involving something called 'cache'. 

Basically, your browser is storing old pages of the Cool Choir website from when you were NOT able to access it (usually between trimesters when the website is closed and you are required to re-register again for the next trimester). By storing pages it speeds up the website, rather than having to load new pages each time. The problem is, these old stored pages are from a time when you were no longer a member - which is why it won't let you in today! The live, CURRENT pages since you paid your invoice are not showing. In order to make them show you need to clear your cache of past, expired pages. The good news is that moving forward, our website now only shows CURRENT, live pages so you'll only need to clear your cache ONCE (hopefully)!

Here's how to do that:

• Google 'clear cache in (name of your browser)'
• Click the link which appears and follow the instructions
• Close down your browser completely and then reopen it again
• try logging back into the Cool Choir member area

If you have followed the above steps you should be able to log back into the Cool Choir website member area in your original browser.

Please continue to the next question!

It would seem that the issue you are having is a known issue for our website (we are working hard to solve this presently) involving something called 'cache'. 

Basically, your browser is storing old pages of the Cool Choir website from when you were NOT able to access it (usually between trimesters when the website is closed and you are required to re-register again for the next trimester). By storing pages it speeds up the website, rather than having to load new pages each time. The problem is, these old stored pages are from a time when you were no longer a member - which is why it won't let you in today! The live, CURRENT pages since you paid your invoice are not showing. In order to make them show you need to clear your cache of past, expired pages. The good news is that moving forward, our website now only shows CURRENT, live pages so you'll only need to clear your cache ONCE (hopefully)!

Here's how to do that:

• Google 'clear cache in (name of your browser)'
• Click the link which appears and follow the instructions
• Close down your browser completely and then reopen it again
• Try logging back into the Cool Choir member area

If you have followed the above steps you should be able to successfully log back into the Cool Choir website member area in your original browser.

Please continue to the next question!

Great news! Please Do NOT hit 'submit' at the bottom of this page. Instead please simply close this error-diagnosis page now and go sing :-)

We're sorry you still can't login to the Cool Choir website member area after trying all the steps above!

Unless we have already stated previously that your account IS active after you successfully logged into the member area using a differnet browser, it's possible that your account was not automatically reactivated when you completed your invoice - which is why you can't login right now (the only remaining explanation as to why you are still having this issue). Please hit 'submit' below so we can double check your account was automatically reactived when you completed your invoice (the only remaining explanation as to why you are still having an issue logging in) and we'll drop you an email ASAP with an update.

If we DID state that your account IS active already in a previous step, then you'll need to repeat the steps to clear the cache listed earlier, ensuring you completely close down your browser after doing so, before reopening and trying to login again. This is the only remaining explanation as to why you are still having an issue logging in). Please do NOT hit 'submit' below. Try to clear your cache again until you can successfully log in to your original browser. If you cannot get this to work, simply continue to access your Cool Choir account in the new browser you downloaded and were successfully able to log into.

Thank you and have a lovely day! :-)