POLICIES
LIFESTYLE BROKER, LLC requires that clients adhere to ALL policies posted on its website and throughout its wellness center(s). They include but are not limited to access to and use of the facilities, opening hours and conduct, availability of services, packages and memberships, pricing, payments, cancellations, refunds and other aspects of relationship between LIFESTYLE BROKER, LLC and its clients.
LIFESTYLE BROKER, LLC reserves the right to revoke, edit, augment, or replace the policies applicable to its wellness center(s) as it sees fit.
The version published on the website TBD shall always be considered the latest and prevail. It is recommended that clients review the latest information periodically to stay informed. You may also request any updates by email, mail, or phone/text (770)746-3646
AGE LIMIT
To use any of LIFESTYLE BROKER, LLC wellness services, client must be at least 18 years of age. All clients younger than 18 are required to come to the first scheduled appointment together with a parent or legal guardian who must sign the Interest Form in person on the minor’s behalf.
Other Qualification Criteria
The wellness services provided by LIFESTYLE BROKER, LLC, although they may have certain health benefits, have been designed to enhance fitness, appearance and vitality in generally healthy individuals. For this reason, submission of a health-related questionnaire provided by LIFESTYLE BROKER, LLC is mandatory as part of the new client intake process.
It is client’s responsibility to truthfully and fully answer all questions asked by the staff of LIFESTYLE BROKER, LLC and to proactively disclose any medical conditions, temporary health problems, undergoing medical treatments, use of prescription medications, trying to conceive, being pregnant or breastfeeding, as they may impose risks of complications, as well as reduce effectiveness of the wellness services.
LIFESTYLE BROKER, LLC reserves the right to reject new service requests for any medical, safety or general concerns and to refuse, without a refund, to provide treatments to clients who have not obtained the requested medical clearance or show up for appointments unwell.
No services shall be provided to persons under influence of drugs or alcohol.
AVAILABILITY OF SERVICES
LIFESTYLE BROKER, LLC reserves the right to change the list of offered services, as well as service packages and membership plans as it sees necessary.
All treatments are subject to availability. LIFESTYLE BROKER, LLC does not guarantee that all services will always be available or be uninterrupted. Treatments may be suspended, discontinued or replaced, and LIFESTYLE BROKER, LLC shall not be liable if a service becomes unavailable for any reason, at any time or for any period.
LIFESTYLE BROKER, LLC respects clients’ preferences but cannot guarantee client’s access to the same therapist or trainer, visit by visit.
LIFESTYLE BROKER, LLC reserves the right to close any of its facilities for maintenance, repair, expansion, special events or because of external factors, such us ordinances by authorities, emergencies or weather conditions, without an advance notice.
PACKAGES AND MEMBERSHIPS
All packages and memberships are a subject to approval by LIFESTYLE BROKER, LLC management.
A package or a membership starts on the date of its purchase, unless otherwise specified (the activation date, if different, should be requested by the client at the time of the purchase). Except for ongoing monthly subscriptions, all fees are payable upfront and are inclusive of the applicable taxes.
All packages and memberships are personal to the client and are non-assignable, non-transferable and non-refundable.
All packages and fixed-term memberships will expire automatically on the date of expiration set up at the date of its purchase. They are subject to the pre-defined number of sessions that can be attended during the validity period. Clients are required to observe the expiration dates of the purchased packages. Any unused sessions are not transferable or refundable and cannot be carried forward.
In case of travel or unforeseen circumstances, clients can apply to temporarily freeze their package or membership, but only if it has a term of 3 months or longer. The total acceptable freeze time is 1 week for 3-month packages, 2 weeks for 6-month packages and 4 weeks for 12-month packages. The minimum freeze period is 1 week. Any freeze request needs to be submitted in person or by e-mail at least 1 week ahead of the freeze date and will be a subject to approval by LIFESTYLE BROKER, LLC management. No package or membership can be frozen in retrospect or for a period that is shorter than a week.
PAYMENT METHODS AND TERMS
All LIFESTYLE BROKER, LLC services must be pre-paid.
The entire amount for a package will be charged upfront, on the day of purchase.
ANY membership will be charged upfront, on the day of purchase.
For memberships, the fee for the first 1 month plus 1-month security fee will be charged at once at the time of initiation. Succeeding months of the term will be charged as recurring payment through LIFESTYLE BROKER, LLC online payment gateway. Client shall be responsible for keeping the payment card information (Payment Method) up to date for recurring billing. If the payment is not successfully settled due to expiration, insufficient funds or otherwise, client nonetheless will remain responsible for any uncollected amounts and authorize LIFESTYLE BROKER, LLC to continue billing the Payment Method or any other payment method provided, as it may be updated. Failure to resolve a payment issue shall result in suspension of all services and may result in membership termination.
APPOINTMENTS
For availability, appointments are required for all wellness services offered by LIFESTYLE BROKER, LLC They can be made at the reception desk in person, by calling the center, or through the booking system online.
All bookings except for the initial consultation must be pre-paid.
Booking cancellations must be made at least 24 hours in advance. Failure to notify LIFESTYLE BROKER, LLC, late notification or showing up past the time of the booking will result in full payment for the session as a cancellation fee or deduction of one session if part of a package.
Gift Cards & Coupons
Gift cards & coupons must be presented in the center in order to redeem them for services.
Gift cards & coupons must be presented prior to service to verify validity.
LIFESTYLE BROKER, LLC is not responsible for sourcing the gift card number in their sales records should the client fail to present it.
Gift Cards are strictly non-refundable, valid for 12 months from the purchase date, and cannot be redeemed for cash.
LIFESTYLE BROKER, LLC reserves the right to refuse, cancel, or hold gift cards or coupons for suspected fraud or other violations of policies.
CHANGES IN PRICING
LIFESTYLE BROKER, LLC reserves the right to retroactively adjust pricing of its services at any time.
Unless expressly communicated otherwise, any price changes to ongoing memberships will take effect on the next billing cycle upon advance notice communicated through means LIFESTYLE BROKER, LLC may deem appropriate, such as email, text, WhatsApp, or other. Unless client cancels the membership upon receipt of such notice, the price change will be deemed accepted.
Privacy, Personal Data, and its Security
Clients are fully responsible for maintaining the confidentiality of their accounts, user identification and passwords, and for restricting access to their electronic devices.
LIFESTYLE BROKER, LLC does not collect any personal information about individuals except when it is knowingly provided via the client registration form in the account creation process. LIFESTYLE BROKER, LLC may use this information to contact clients with important information.
LIFESTYLE BROKER, LLC makes every effort to ensure that all online transactions made are secure.
Client’s use of the website and other means of electronic communication with LIFESTYLE BROKER, LLC signifies acceptance of the terms and conditions stipulated in this document, including any revised changes.
OTHER CONDITIONS
The wellness center environment is not suitable and may not be safe for young children. For this reason, the minimum allowable age is 10, and the child must remain under continuous adult supervision while visiting.
Pets or any other animals are not permitted on LIFESTYLE BROKER, LLC premises.
LIFESTYLE BROKER, LLC is neither responsible nor liable for loss or theft of clients’ valuables.
No items belonging to LIFESTYLE BROKER, LLC can be removed from the premises.
LIFESTYLE BROKER, LLC reserves the right to refuse services, terminate packages without a refund, and to ask clients leave the premises if they damage the property, violate rules, disrespect or harass other clients or staff members or refuse to follow service-related instructions.
Clients agree that no claims will be made against LIFESTYLE BROKER, LLC, its owners, management, employees or subsidiaries for any reason and agree to release, indemnify, defend and hold them harmless from and against any claims, losses, damages, expenses, costs, or liabilities which may arise out of or in any way related to presence in LIFESTYLE BROKER, LLC locations or receiving LIFESTYLE BROKER, LLC services.