Client Acknowledgement Contract for Non-Refundable Planning Fee
PLEASE READ THIS NOTICE. IT CONSTITUTES PART OF YOUR CONTRACT FOR TRAVEL RELATED SERVICES.
*The fees submitted will be non-refundable in all circumstances.
$200 advance deposit
- Stays of 5+ nights at an ALL-INCLUSIVE resort in Mexico or the Caribbean Islands. Budget for air, hotel, resort & transfers must be at least $2000 per adult traveler and $1250 per child under 18.
- Stays of less than 5 nights at an ALL-INCLUSIVE resort in Mexico or the Caribbean Islands. Budget for air, hotel, resort & transfers are lower than $2000 per adult traveler and $1250 per child under 18. Also for cruises 5 nights or more. Carnival Cruise Lines will not be booked by Custom Memories Travel.
$300 + fee
- Stays at ANY resort or hotel that is NOT all-inclusive. Also for cruises that are less than 5 nights. Carnival Cruise Lines will not be booked by Custom Memories Travel. The exact fee will be determined prior to initial submission of fee and will vary with each booking.
Included Fee Services: By submitting your planning fee/deposit, you will receive the following services:
- Custom Memories Travel will get to know YOU better by asking lots of questions via email or phone, however you prefer. We customize our vacations, so we need to know what YOU will like - we won't just pull a package off the shelf!
-Custom Memories Travel will research and propose 2 potential vacation itineraries for you. Depending on your desires, these itineraries may vary in destination, resort/cruise, tours, transfers or all of the above!
-The traveler(s) will have a chance to review and ask any questions about the two custom proposals. If the traveler(s) desire a third choice, Custom Memories Travel will provide one for you, free of charge. Each additional proposal will incur a $50 extra charge, collected before research for proposal #4 begins.
-Once the desired base itinerary is chosen, it is time to tweak it to make it perfect. You can change your room category, transfer options or tours to suit your needs. This does not include changing destinations, resorts or cruises.
-Custom Memories Travel will provide a minimum of two choices for travel protection. Custom Memories Travel is legally not allowed to advise you of the best policy for your personal needs, but is obligated to provide you with choices. A waiver will be signed by the said representative of the traveling party if a plan is not chosen to protect your investment of travel.
-Once your proposed vacation itinerary is to your liking, Custom Memories Travel will begin the booking process and book all of the components of the proposed itinerary as we are able to. This will require additional booking forms to be signed by the client/traveler.
-Custom Memories Travel will continue to be available to answer questions before your travel as you wish. Additional services are also available for an additional fee.
-Custom Memories Travel will provide you "tips" about your destination and travel in general. We will provide a written custom itinerary to include all of the details, booking numbers, confirmations, etc. of the trip. We will also provide any phone numbers or other contact information you may need during travel.
-Custom Memories Travel will be able to assist you with the components of your trip that we have booked for you that is within our control. This includes the rare instances that a resort is oversold or the room category is not available, a scheduled transfer does not arrive, or a booked tour is no longer available upon arrival. Other unforseen circumstances that are out of our control, such as flight cancellations or delays, lost luggage, trip cancellation or an emergency termination of your trip will also be assisted by Custom Memories Travel if travel protection was purchased as we are able. If travel protection is not purchased, Custom Memories Travel will assess a fee as described below for these events that would have otherwise been covered by travel protection.
Initial each box and electronically sign at the end and we'll get started with the research and booking process!