DB Hot Tub Board Repair is DB Spa Repair and Service aka Darn Best Spa Repair and Service and will be referred to as: us, we, our. | Customer will also be referred to as: you, your. “hot tub” or “spa” will refer to customer’s hot tub spa.
EVERYTHING STATED IN THIS TERMS AND CONDITIONS PAGE ONLY APPLIES TO DB HOT TUB BOARD REPAIR CIRCUIT BOARD REPAIR AND NOT TO ANY OTHER SERVICES OFFERED BY DB SPA REPAIR AND SERVICE.
We reserve the right to change the terms and conditions at any time without notice. We have the right to refuse service to anyone for any reason given or not given.
We are only serving customers in the continual United States.
The Process of a Repair Order:
The following is a quick overview on the process for repairs.
- Once you submit a repair request, we will review to approve your request or deny your request, and will be assigned a Ticket Number
- If approved, we will send you an e-mail notification with a customer information slip, to get your items ready to ship to us.
- If you request will is denied, we will notify you.
- We will notify you if we need more information before approving or denying your repair request.
-Once we receive you items we will notify you and begin diagnostic/inspection. Once diagnostic/ inspection is complete, we will notify you with a quote, as well as an ETA on when repairs will be complete.
-If you decline the estimate and repairs. You will be billed for a diagnostic/ inspection and be charged for shipping items back to you.
-If you approve the quote and repairs, a 30% deposit might be required before any repairs start. We will send you a secure link to make payment. Again, no repairs will begin if deposit is not paid.
-When repairs are complete, we will notify you that repairs are complete. Remaining balance will need be paid before items are shipped to you. You will be e-mailed a secure link to make payment.
-Once final balance is paid, we will notify you when we ship the items and provide you a tracking number.
Repair Numbers (Repair Tickets)
You must obtain a Repair Number first, before sending any items to us. You can obtain a Repair Number by filling out our form in the next page. Do not send us any items without a Repair Number. If you do, we will not be held responsible for any missing or lost items.
When Sending Your and Receiving Your Items
-You are responsible for pulling out your items out of your hot tub and shipping it to us. If you are not sure on how to pull out your circuit board, contact a professional to pull it out for you. When getting your items back, you are responsible to reinstall your items when you received your items back, even if you hire someone to reinstall your items, If the items is reinstalled incorrectly, which causes damage to your items, hot tub, our work, we will not be held responsible, and all warranties will be voided. This also applies when pulling out your items. For liability reasons, we cannot advice on how to pull out or reinstall your items.
When preparing your items for shipment, it is best to wrap your items with anti-static bubble wrap or something similar. If you do not have anti-static wrap, make sure to use paper. Make sure to pack your page well, and use a sturdy box.
Shipping
-You are responsible to pay and ship your items to us for diagnostic and/or repairs. It is up to you on how you ship your items to us, and if you want to add additional insurance or signature delivery when you are making your shipping label with the carrier. We are not responsible if your items are lost, stolen, or damage while in transit to us. If you are paying for a signature delivery, please let us know so we can prepare to sign when items arrive. We do ask to prove us your tracking number so we can also track the items.
-We will ship your items back to you via UPS Ground service or similar. Returning shipping is included when you approve to do any repairs only. Additional shipping charges are applied but is not limited to: if you ship multiple items, send in a control box instead of the circuit board, or the shipping cost more than $15. If you wish to add additional insurance and/or signature delivery, will need to notify us requesting such services and the additional cost will need to be paid by you, it will be added to the total bill for the current repair order. We will not be held responsible if items are lost, stolen, or damage during transit. We will disclose the cost of shipping before getting your items ready to ship. You will be provided a tracking number of your items when items are shipped.
Sending Multiple Items
-If you are planing on sending multiple items for repair, the terms and condition will apply to each item. That means each item will have a diagnosis fee applied and will be waved for each item you approve for repair, and each item will have a quote price. Shipping rules still applies even if all the items will be shipped in one package or multiple packages.
Diagnostic/ Inspection
-We will perform a diagnostic/ inspection to determine the cause of the problem and confirm the issue you reported is accurate. Once diagnostic/ inspection is complete you will be notifying of the problem, be provided a quote, and an ETA for repairs to be completed.
-Free diagnostic/ inspection only applies if you approve to proceed with the repair order with the stated quote. If you decline to proceed with the repairs. A diagnostic fee of $40 will be applied. You will also be responsible for covering the cost of shipping the items back to you.
-If a diagnostic/ inspection required parts to be removed to better diagnose/ inspect the problem, We will not reassemble your items back into the original state we received it, we will not provide you any parts that was removed or installed. We not not responsible for sending you back a whole working items if you decide to not get your items repaired.
Repair Attempt Fee
All items and repairs are subject to a Repair Attempt Fee . Sometimes an item can have existing damage before a proper diagnostic can be performed to determine the functionality of the item, or when repair is completed and the item does not function as it should due to unforeseen problems with the item. Repair Attempt is the same as if we are repairing the item. Time, labor, parts, materials and supplies is used to during a repair attempt.
-The Repair Attempt fee is $60 plus shipping.
-If repairs are completed and the item does not function properly as it is intended. The Repair Attempt fee will be applied.
-If Repairs are completed and the item starts to function as it should, you will pay the full repair cost.
-Repair Attempt fee is not added to the full repair cost. You will pay either the Repair Attempt fee or the full repair cost, depending on the final outcome of the repair.
-You can pay the $40 diagnostic/ inspection plus shipping, if you refuse to have any work performed.
Repairs/ Work Perform
-We will diagnose/ inspect and perform any repairs based on the diagnosis/ inspection. We will not perform any other repairs or services other than listed on the repair order that was approved. If a change of the repair order is needed. We will contact you right away for approval.
-Sometimes during a repair, something might be discovered that was not noticeable during diagnostic/ inspection. If such event occurs, we will notify you right away for approval, a change of price may or may not be applied.
-Any type of repair always poses a risk to the items. No repair guarantees that your items will be fixed or operate at all.
-If you are a business sending items for repair. You are reasonable to let your customer know that their items might not be able to be repaired and a new system might be needed. We are not reasonable for disputes between you and your customer.
Diagnostic/ Repair Prices
-All repair requests are subject to price quotes. Even repairs that fall under the current advertised starting price on our website. Also, if a phone/ text quote was given, or a quote has been e-mailed.
-Starting price covers repairs that normally take less than 2 hours, minimal number of parts and supplies to complete.
-Price might be higher depending on how much time, parts, and supplies that will require to complete a repair order.
-Diagnostic/ inspection fee is applied to all repair orders. Diagnostic/ inspection will be wave if repair order is approved to proceed with repairs.
-If a board is determined that it cannot be repaired, you will only pay the $40 diagnostic/ inspection fee. You will also have to pay the shipping cost if you want the board shipped back to you.
Turnaround Time
-Turnaround time for diagnostic and repairs is 2-6 weeks. turn around time might be longer is demand for repair is high.
-Sometimes parts or supplies might be out of stock to complete repairs. If such event occurs, we will let you know right away. Parts does take 1-3 weeks to arrive depending on our supplier’s fulfillment and delivery time.
Abandoned Items
Items not paid after diagnosis/ inspection are complete, or repairs are done after 30 days, items will be considered abandoned, and we will no longer be held responsible to what happens to the items and will become part of our possession and/or recycled. We will contact you contact you several times in multiple days to get a hold of you. Any deposits will not be refunded. If you contact us and the items has not yet been processed for recycling, or is still in our possession, you can still make any payments due and have your items shipped. For whatever reason, items in which repairs are complete, paid in full, and ready to ship but, told by you, the customer; to hold items, and not to ship items. The 30-day item abandonment still applies but, you will be refunded after 60 days minus the 30%, before items are recycled.
Communication
To better serve you, we will send multiple automated and drafted e-mails on each step of the process. This is to help ensure that you are kept up to date. You will also be asked to approve or not approve quotes and verify shipping information once more before send you back your items.
Cancellations
You may cancel you repair order at any time but with some limitations.
-If you cancel your repair order before we receive your items, and/or we received you items and have not yet opened and open the package; you will be charged for the shipping back to you.
-If you cancel when we open your package, and/or enter your items into our systems, and/or pending diagnostic/inspection; You will be charged a $15 cancellation fee and be charged for the shipping back to you.
-If you cancel your repair order before repairs started and diagnostic/inspection was completed, you will pay the diagnostic/inspection fee plus the cost of shipping back to you.
-If you cancel your repair order during or after repairs. You will have to pay the price quoted for repairs that was made to you, unless stated otherwise. It will be at our discretion to determine price. We will not reassemble your items back into the original state we received it, we will not provide you any parts that was removed or installed. We not not responsible for sending you back a whole working items.
-If you decide you do not want your items back after you canceled the repair. We will hold your items for 30 days just in case you change your mind. After 30 days your items will be processed according the Abandoned Items section of this terms and condition contract. If you do change your mind, contact us right away. We will continue with repairs. Deposit will be due if not yet paid, and remaining balance will be due when repairs are completed. Time for repairs to be completed will depend on when repairs are re-authorize to continue.
Warranty
We provide a 60 (sixty) day labor and parts warranty on repairs we have performed only. If the repair fails within the warranty period, we will correct the issue. If it cannot be repaired, we will issue you a full refund minus $60 from the original repair order. You are responsible for shipping item(s) to us. Any damage caused by user error, tampering, or act of god, will not be covered. Any issue that occurs that is not part of the original repair will not be covered. A new repair order must be made to address other issues. Warranty starts on the date items is delivered back to you.
-To place a warranty claim, contact us using the form located in the contact page, select “ File Warranty Claim”. Follow the directions presented to you on the form. Once you submit a warranty claim, authorize and assign a RAM number (Return Merchandise Authorization) for your claim and directions to on how to send us your items for warranty.
-Any items sent back for warranty must be authorized and assigned a RAM number. If you send items with no RAM assigned or authorized we will not service your items for warranty. To get your items back with no RMA you will need to pay for shipping back to you.
Payments/ Transactions
-Payments are made by credit card only. No checks or cash will be accepted. You will be e-mailed a secure link to make any kind of payment. If that poses a problem, a credit card can be taken over the phone, or a credit card authorization form will be e-mailed to you via secure link. You will always get a confirmation email or authorization number for any transaction you make with us.
-Deposits: A deposit of 30% (thirty percent) might be required for any and all repairs to be performed. If a deposit or payment for diagnostic/ inspection is not paid when required. No work will be performed, and we will hold on to your item(s) until payment is made. Abandoned clause will apply.
-When Repairs are complete the remaining balance is due, as well as any additional charge for shipping that is applied.