AC Customer Support

AC Customer Support
You have reached the customer support page for ActionCity, ActionCity Cafe, BLAXK by ActionCity & Hot Toys Singapore.

Please assist us by providing the following information if you have any enquiries regarding Online Transactions / Accounts, Delivery, Product Quality, Redemption or would like to make a general feedback. Our customer service staff will get back to you in 4-5 working days.
Status
Owner ID
tagged to Nicole SFDC
Admin.Processing

DayMonthYear
Admin.Pending Customer Reply

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Admin.Pending Collection

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Admin.Pending Backend Follow Up

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Admin.Resolved Date

DayMonthYear
Admin.Rejected Date

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Service Required*

Online or Retail Transaction / Account EnquiryDelivery EnquiryProduct Quality EnquiryGeneral Feedback / Enquiry
Name*

First NameLast Name
Contact Email*
example@example.com
Contact Number*
AC Membership / Mobile App Account Email
If your AC Membership Email is not your Contact email account please state your membership Email ID here

A.Online or Retail Transaction / Account Enquiry
A.Where did you make your purchase or encounter your account issue?*
A.Date of Purchase or Issue Faced*

DayMonthYear
Date
A.Receipt or Order No.
A.Email used for the transaction or account issue if not the same as previously stated
A.Email used for transaction
example@example.com
A.What is the issue that you are facing*

Account activation issues on AC Mobile AppDuplicate purchasesPoints issuesOthers
A.Please share any additional information pertaining to your issue.
A.Proof Of Purchase (Applicable if this is a retail purchase)

Returns & Exchanges are applicable within 3 days from date of purchase / delivery / receiving of products. For Roboshop purchases please include a screenshot of relevant details in your bank transaction.
Cancelof

B.Delivery Enquiry
B.Where did you make your purchase?*
B.Date of Purchase*

DayMonthYear
Date
B.Receipt or Order No.*
B.Delivery Concerns*

I want to check my Pre Order StatusMy delivery has not arrivedI would like to amend my delivery detailsOthers
B.If Delivery Issues Faced is "Others", please describe your issue
B.Proof Of Purchase (Applicable if this is a retail purchase)

Returns & Exchanges are applicable within 3 days from date of purchase / delivery / receiving of products. For Roboshop purchases please include a screenshot of relevant details in your bank transaction.
Cancelof

Acknowledgment
By submitting this form, I acknowledge that ActionCity will be able to contact me for matters regarding my customer service request.

The AC Customer Service team will be in contact in 4-5 working days.
Should be Empty:

A.Online or Retail Transaction / Account Enquiry