Brokenhead River Regional Library Survey

Brokenhead River Regional Library Survey
1. Do you have a membership at the Brokenhead River Regional Library?

YesNo
2. Please indicate how long you have been a member.

Less than a yearBetween 1-5 yearsBetween 5-10 yearsOver 10 years
3. Where do you live?

Town of BeausejourRM of BrokenheadGarsonTyndallOther
4. What is your gender?

FemaleMaleNon-binaryPrefer not to answer
5. What is your age range?

0-1718-2425-3435-4445-5455-6465+
6. Are there children in your home that use the library?

N/APreschoolElementary SchoolHigh School
7. Indicate how often you have used the services of the library.

DailyWeeklyMonthlyOnce or twice a yearNever
8. When do you use the library? (please check all that apply)

Mornings (10am to Noon Tuesday to Friday)Afternoons (Noon to 5pm Tuesday to Friday)Evenings (5pm to 7pm Wednesday and Friday)Saturdays
9. Are the library's hours convenient for you?

YesNoOther
10. If you have not visited the library in the last year, which of the following reasons describes why? (please check all that apply)

I didn't have timeThe library hours were not convenientI buy books and read them at homeI get all the info I need elsewhereThe library is too farThe library is only for childrenIt's too difficult for me to get to the libraryI don't feel welcome at the library
11. Please indicate all of the library services that you have used in the past year. (please check all that apply).

Borrowed items (books or other materials)Used materials while in the library (read, viewed, listened to, or browsed)Used the library's equipment (computers, copiers, fax machine)Attended an event or meetingUsed the libraries facilities (chairs, tables, washrooms)Accessed library services online or over the phoneAccessed the wifi or internet at the libraryAccessed an online database at the libraryOther (please specify) ___________________________
12. How often do you use the library website?

DailyWeeklyMonthlyOnce or twice a yearI do not use the library website
13. How easy is it to use the library's online catalog?

Very easyEasyNeutralDifficultVery difficultI don't use the online catalog
14. What are your main reasons for using the library? (please check all that apply)

To borrow bestsellersTo borrow other fictionTo borrow non-fictionFor reference/researchTo borrow children's booksTo borrow moviesTo borrow audio booksTo use the copy machineTo use the fax servicesTo use the WIFITo use the internet/public computersTo read newspapersTo attend an adult programming activityTo study/workTo attend children's programsTo use the washroom
15. If a home delivery services was available for patrons unable to access the library due to illness or disability, would you utilize this service?

Very likelyLikelyNeither likely or unlikelyUnlikelyVery unlikely
16. If a home delivery services was available to the general public, would you utilize this service?

Very likelyLikelyNeither likely or unlikelyUnlikelyVery unlikely
17. How satisfied are you with the library's physical environment (cleanliness and comfort)?

Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied
18. Were the washroom facilities at the library clean and appealing?

YesNoI did not use the washroom facilities
19. Does the library building meet your accessibility needs?

YesNoOther
20. How would you describe the library staff?

Staff are helpful and pleasantStaff are too busy to help meStaff are rude and inattentiveStaff did not have the knowledge to help meI did not interact with any staff members
21. During your most recent visit to the library, did staff...?

Make you feel welcomeOffer to assist and/or inquire about your wants and needsProvide further assistance if you were unable to find what you were looking forI did not interact with any staff
22. On your last visit did you find what you were looking for?

YesNo
23. If no, please mark the reason why.

The item was checked outThe library had no material on the subjectI could not find the materialStaff could not find the material
24. How do you find out about what is happening at the library?

Library websiteLibrary Facebook/Instagram pageNewspaperLibrary staff membersSigns or flyers in the libraryElectronic sign in front of the libraryWord of MouthOther
25. How do you feel about the overdue fines at the library?

SatisfiedDissatisfied
26. Does having overdue fines limit your use of the library?

YesNo
27. Do you think the library should continue to collect overdue fines?

YesNo
28. Please check all areas in which you would like to see the library's collection improved, expanded or updated.

Arts and CultureAudio booksBestsellersChildren's booksChristian fictionCookbooksForeign languageGeneral fictionGeneral non-fictionHealth and medicalHistoryIndigenous interestJunior FictionLarge printLocal authorsMoviesMysteryReligion/philosophyRomanceScience/technologySelf helpTravelWesternYoung AdultOther
29. If offered, which of the following programs and services would you or your family use at the library?

Coffee shop at the libraryCreative writing classes or workshops for adultsCreative writing classes for teensCreative writing classes for childrenArts and crafts for adultsArts and crafts for teensArts and crafts for childrenArt exhibits by local artistsIndependent films (artistically or locally made)Author visits/book signingsMusical eventsGame nights
30. Would you use an outdoor green space if it was available?

YesNo
31. What would you want in a potential outdoor green space?

Comfortable seating for reading or visitingTables for studyingGarden boxes for flowersOutdoor programmingA focus on local plants and herbsA stage for events like public readings and musical performancesOther
32. Which of the following services would you like to see expanded to better serve the needs of our growing community?

More quiet reading spacesMore computer stationsA community meeting spaceMore children and teen activitiesMore audio-visual materialAn expansion of our existing library building
33. How satisfied are you with the services currently offered?

Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied
34. What is your favourite thing about our library?
35. Overall, how important is the library to you and your family?
36. We are committed to working hard to improve the Brokenhead River Regional Library and all of the services that we provide for our patrons. Please share with us any other thoughts and dreams you have for the library!
37. OPTIONAL: We value your feedback. If you wish to receive an email reminder for an annual survey, please leave your email address in the space provided. THANK YOU SO MUCH FOR TAKING THE TIME TO FILL OUT OUR SURVEY!
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