Arrival: Please arrive to your appointment on time. There is a 10 minute grace period. If you arrive late, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service. In some cases the appointment may have to be rescheduled & this will result in a $25 fee.
Cancellations/No Shows: Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in my day that could have been filled by another client. As such, I require 24 hours notice for any cancellations or changes to your appointment. Clients that provide less than 24 hours notice will be charged a $25 cancellation fee and no shows will be charged 50% of their service booked.
Refund policy: You are paying for providers time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 48 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary touch up or examination of concern if it is at the fault of application or product. Any concerns addressed after 48 hours of your appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.