Consumer Care
Discover Our World of Healthcare is committed to providing a high level of quality care for persons needing home care. The safety and well-being of our consumers is of primary importance and we highly respect each consumer's and family's dignity and desire or quality of life arid quality of care.
Attention to required state, federal, and regulatory bodies' expectations is a part of the provision of consumer care. Discover Our World of Healthcare employees are expected to give such matters their attention throughout consumer care and including personnel licensing requirements, billing documentation and quality improvement matters.
Discover Our World of Healthcare provides care to all consumers needing assistance in a quality manner no matter what the payment source or level of reimbursement.
Compliance with Laws and Regulations
Quality consumer care is a primary goal of all Discover Our World of Healthcare's staff. Such care will be provided in accordance with all state and federal regulations.
Care of consumers must be medically necessary as required in designated programs. Referrals are received without any one person or any entity being offered free services or special consideration. Consumers may not be offered any financial inducement, gifts, or bribes to encourage their acceptance of treatment from Discover Our World of Healthcare
Providers of care will be in compliance with federal and state requirements governing their
respective disciplines and Discover Our World of Healthcare's personnel policies will indicate the expected requirements of these disciplines to practice with Discover Our World of Healthcare.
Billing and consumer records must be detailed, accurate, and complete as required by government and regulatory standards.
Billing practices of the organization will adhere to the fiscal policies of the organization. The provision of charity or reduced fee services will be guided by approved corporate procedures and policies.
Consumers and staff are made aware of state and federal hotlines, the hours of service, and their purposes, which are to receive complaints or questions about home care agencies.
It is the responsibility of each employee of Discover Our World of Healthcare to assure their understanding of policies and procedures established for the provision of care within expected regulations. Employees are expected to access organizational mechanisms such as policy and procedure manuals, communication with management, and with the Executive Director to improve their understanding so that compliance with all required laws and standards is adhered to at all times.
Business Conduct
Discover Our World of Healthcare staff involved in daily business practices must maintain high levels of integrity and ethics as billing and related business records are developed.
It is expected that all of Discover Our World of Healthcare's employees and contractors maintain all such records in a complete, accurate, and honest manner. Policies and procedures related to record retention and confidentiality must be followed and no records destroyed unless allowed for in assigned policies and procedures.
Billing practices are monitored on a regularly established basis. All billing staff is educated and remain informed regarding Discover Our World of Healthcare policies and procedures related to billing so that visits are billed accurately. Billing is to occur only for care pursuant to a plan of care within specified programs and subsequent monitoring is done to assure compliance with this expectation and billing practice.
Cost reports and related financial documentation are prepared consistent with state and federal requirements.
Conflict of interest
Employees and volunteers ofDiscowr Our World of Healthcare are expected to follow the organization's Conflict of interest policy and other guidelines as outlined within the employee handbook, such as those related to non-acceptance of gifts and gratuities while providing services of Discover Our World of Healthcare Decisions made by Discover Our World of Healthcare employees and volunteers should be in the best interest of the organization and its consumers.
The Conflict of Interest Policy states that founding members, staff members, or members of a committee with Board delegated powers have a responsibility to disclose any existing or potential conflict of interest which would affect business decisions or practices affecting Dim Our World of Healthcare.
Each employee, founding member, and volunteer of Discover Our World of Healthcare must recognize his or her own responsibility and accountability for behaviors related to this Code of Conduct and the corporate compliance plan. It is expected that each of these Discover Our World of Healthcare business associates will be evidence of Discover Our World of Healthcare quality of care and quality of business practices through their professorial conduct as a Discover Our World of Healthcare representative.
I certify that I have reviewed the Discover Our World of Healthcare Code of Conduct and I understand its expectations. I further certify that the Code of Conduct represents mandatory policies of Diszowr Our World of Healthcare. I agree to abide by this Code of Conduct for the duration of my employment with Disco' Our World of Healthcare.