PLEASE READ THE FOLLOWING TERMS AND CONDITIONS AND SIGN THE DOCUMENT BELOW.

 PRICING

 

Day care:

£30 for a day. Normal day from 8am up to 6pm (before 8am and after 6pm is an extra £5 per hour)

£10 home pick up and drop off round trip within DG1& DG2

£2 for food per day or bring your own.

Sleep overs:

24h slots: £40

Then $5 per hour for additional time over 24 hour stay. Your booking will only be secured once full payment has been received.

 

Payment must be made in advance to secure your space.

No payment, No admittance.

 

 

Terms and Conditions

 

Dumfries Doggy Daycare

4 Greenbrae Place Dumfries DG1 3DA Licence Number 064540.

By allowing your dog to participate in the services we provide, you accept, understand and agree the following terms and conditions, which may be updated at any time:

We feel it’s important for you to know that although we do everything we can to ensure the safety and happiness of your dog, there are some risks involved with our activities that you should be aware of- risks most of which are present in every day life for your dog in situations they will be in even out of daycare.

Our vehicle offers a safe way to transport your dog- however vehicle transport always presents a small level of risk from collisions, doors opening and closing to put dogs in or out of a vehicle which increases the risk of escape from the vehicle, being unloaded on a roadway etc. and due to being unattended in the rear of the vehicle when drivers are driving or picking up/ dropping off another dog or refuelling for example. While in the car, dogs may be secured in to the vehicle by attaching a fixed line leash from the vehicle to the dog’s harness to prevent them jumping out of the vehicle when doors are opened. It does increase the risk of a dog getting injured by getting tangled in the leashes. We feel this small increased risk is better than the potential to serious injury from jumping out onto a road or escaping from care.

You agree to allow us to transport your dog in any of our vehicles to any required location and agree to not hold Dumfries Doggy Daycare liable for injury or death caused by a road traffic collision or incident involving our vehicle or another vehicle at any time including when the dog is outside of our vehicle.

 

Dogs mixing with other dogs (including other sized dogs and dogs of different ages and breeds) is a vital part of their life and socialisation. At Dumfries Doggy Daycare, dogs are never left together without direct supervision, however during the time your dog is at daycare, they will come into contact with other dogs in an off-lead and uncontrolled environment.

In the vast majority of cases this is a hugely positive experience; however, as with any group interaction, this presents the risk of dog-on-dog aggression, fights, bites etc. and even death. By organising activities with us, you accept all of these risks and agree not to hold Dumfries Doggy Daycare liable. We ask owners to accept legal responsibility for their own dogs behaviour, and assume any legal and veterinary costs to other dogs and property damage costs associated with their dogs behaviour.

By organising activities with us, you agree to cover such costs and allow us to pass over personal information to any official authority or to any other dog or property owners that have suffered as a result of your dogs actions so that they may make contact with you. We may keep you informed of any altercation involving your dog, whether damage or injury occurred or not.

We also reserve the right to dismiss any dog that shows dangerous or inappropriate behaviour from all services at Dumfries Doggy Daycare with immediate effect. By organising your dog to participate in our services, you are confirming that the dog has no record of aggressive or anti- social behaviour and you have made a full and frank disclosure of any characteristic or trait that might make the dog unsuitable for socialising with other dogs. If we feel that a dog does pose any risk to any other dog, even if you do not agree, we reserve the right to dismiss this dog from daycare with immediate effect.

If your dog bites someone or something, it is YOUR responsibility, as far as UK law permits- you could be sued or your dog could be put down. We will never take a dog into our services if we feel they pose any risk to people or other dogs and we reserve the right to muzzle any dog we think needs to be muzzled to prevent injury to our staff, the public or any other dog.

Although these risks are always present within groups of dogs, we do everything possible to reduce the risks to as low as possible- our entrance policy is strict and we refuse to accept any dogs that show signs of aggression, and dismiss any dogs showing signs of aggression from daycare immediately, no matter how long they have been attending.

 

Incidents between dogs can have a cause not necessarily obvious from any injury as a result i.e. a dog who is injured in an altercation may actually be the one responsible for causing the incident in the first place and the other dog has reacted in a defensive manner. In these cases, liability for vet bills/ damages etc would be the responsibility of the dog that caused the incident rather than the specific injury. In ALL cases, the decision on responsibility for liability for costs relating to dog on dog incidents will be made by Dumfries Doggy Daycare (as we will have witnessed the incident first hand to see what caused it) and will be final.

It is also worth noting that the vast majority of minor injuries, cuts and scrapes that do occur in daycare are from friendly play or wrestling and is done accidentally or when play spills over slightly in excitement- and as such these have to be accepted and any treatment would be the responsibility of the owner of the dog who happened to get the minor injury as it was not caused in malice. You agree to accept these decisions.

Please note that we can not be held responsible for the actions of another dog while in the daycare- this is not us trying to shirk responsibility, but pointing out the realities of doggy daycares. Dogs are animals and can react in a split second- despite all best intentions and entrance policies, a dog that has never shown signs of aggression before can cause minor or serious injuries or even death within the shortest amount of time.

It is not possible for even the best trained and experienced team of staff to prevent these incidents when dogs are together in a social environment. It is extremely rare that incidents like this do happen, but the risk is ever present. You agree that you understand and accept this as part and parcel of the service.

 

Although we split dogs by approximate size into different play groups and fields at the daycare, there could be periods of time where dogs of different sizes are together in vehicles, communal areas or fields for a number of reasons. You accept that your dog may mix and interact off lead with dogs of different size (both smaller and larger) and that all our terms and conditions apply in the same way.

Judgment on which approximate size group your dog will put into is the decision of Dumfries Doggy Daycare and within all of these groups there will be a complete mix of breeds and ages, personalities and temperaments- and some variation in sizes and strength. The group that each dog interacts with during services may change without notice as they grow, have behaviour changes or the group dynamics change.

We take the greatest possible care of all the dogs we are responsible for, however as stated before, injuries can occur for a variety of reasons. Should your dog be involved in any incident, our staff will check your dog over for injuries, however our staff are not trained vets so we ask that you check over your dogs further at home or seek professional opinion.

You agree not to hold Dumfries Doggy daycare responsible for failing to spot that an injury has occurred, or that the nature of the injury is worse than realised. Should your dog show any obvious injury, we will inform you immediately and take your dog to the nearest vet on request, or if the nature of the injury is serious we will take them to the vet immediately without request.

By organising activities with us, you give permission for Dumfries Doggy Daycare to authorise any treatment/ procedure etc that the vet deems necessary to carry out immediately or to prevent suffering, and agree to pay the associated fees or reimburse Dumfries Doggy Daycare for the full amount- including consultation or out of hours charges. This is to ensure your dog doesn’t suffer waiting if we can’t contact you before hand.

We have staff trained in Canine First Aid present at all times in daycare. This also applies when a dog shows signs of sickness or discomfort that we feel needs investigating by a vet- particularly if they are staying with us for a long period of time (more than 12 hours). We will always try to get in touch with you beforehand, but whether we can make contact or not, you authorise us to request investigatory procedures and surgery should it be deemed necessary before your dog is due to return to you. You agree to cover these costs in full directly with the vet, or reimburse Dumfries Doggy daycare should we not be able to get in contact with you. We strongly recommend that you purchase pet insurance for your dog that covers them while they are under our care.

 

It is important to understand that despite all our best efforts, dogs can get sick or injured for a variety of reasons. We believe in letting dogs be dogs and run around and play with each other and on a variety of surfaces and equipment. This can include raised objects and structures, water pools, grass, wood chips, bare soil and rocky areas that they could, for example, chew/ swallow/ cut themselves on/ jump from. We also have a variety of play equipment and toys on site that dogs have access to at all times.

Although we make these surfaces and equipment as safe as possible, through play and interaction with these items and surfaces, there is a greater risk of injury than without them- however it also makes the daycare a more fun and interactive place for them to be. By using Dumfries Doggy Daycare, you accept this and will not hold us liable (financially or otherwise) for any injury, accident or sickness that occurs as a result of normal day to day participation in our daycare.

Dogs who are showing signs of any potential contagious illness or disease are not able to mix with other dogs in daycare and should either not come to daycare or will be quarantined away from other dogs while they are in daycare until we are satisfied there is no risk present to other dogs.

There are certain illnesses, such as Giardia, where dogs are not permitted to be in daycare at all and must be kept at home until cleared by a vet. You must inform us if you think your dog may be ill so we can advise on the options available to you.

During this period, usual charges and reduced cancellation charges apply. This also applies when a dog is recovering from any injury or operation such as neutering or spaying, injured foot etc. and may need to be out of the main daycare environment. We also reserve the important right to quarantine or ‘time out’ dogs from the main daycare environment for behavioural reasons.

With any off lead environment, there is a risk to dogs security. We work hard to ensure that dogs get the greatest amount of fun, interaction and exercise while they are with us, and we operate as a free range daycare- meaning all dogs are off lead.

Our daycare is totally secured by perimeter fencing. It is extremely rare that a dog would climb or jump our fences, but it is possible. By organising activities with us, you accept these risks and agree not to hold Dumfries Doggy Daycare liable for any injury or loss resulting in escape.

Should your dog escape, run off or get lost, we will do our absolute best to find them, and will contact you to let you know. If you believe your dog has any risk of jumping over or climbing up fences of this height- please inform us so we can take appropriate steps. Staff are with dogs at all times so the risk of any escape is extremely low.

Under UK law, all dogs must be micro chipped.

You must ensure that your dog is up to date with their vaccinations at all times. Kennel cough vaccines should be given to all dogs even though they are not 100% successful in preventing the infection. If Kennel Cough is detected in any dogs in our daycare, due to the incubation period, it is too late to quarantine this dog to prevent any spread. It is also almost certain that they have picked it up from public parks that all of our daycare dogs visit with their owners, and as such there are multiple routes of passing the infection on.

For this reason, and under veterinary advice, we do not prevent dogs with Kennel Cough from coming into the daycare as there is no benefit to doing so and it would be likely to cause an issue to owners and distress to dogs if they are forced to spend all day at home alone.

When you enroll your dog with Dumfries Doggy Daycare, we dedicate a space to them and guarantee them this slot. For this reason, if for any reason your dog is away and not coming to us on a usual pre-booked day e.g. you are at home for the day, please inform us so that we don't unnecessarily keep a space for your dog.

 

Any cancellations made can get 100% refund if made 24h before the start of the booking.

Any cancelations made with less that 24h to the booking may get 50%

All bookings must be paid in advance.

 

Bookings made are only secured once payment is received. If we are at full capacity and someone else books over the same time, you may lose your slot if we receive payment from them first. Please note enquiring about available slots and securing a booking is not the same thing.

You may send bedding, toys, blankets etc with your dog for their stay, however you accept that these may get damaged or lost during their stay. Dumfries Doggy Daycare will make every attempt to return all items back to you in the best condition possible.

 

Privacy Policy

Dumfries Doggy Daycare mostly keep personal data on paper as digital information get stolen and passed on too easily.

You have certain rights in regards to the personal data that we hold about you. This includes the right to request a copy of any or all of this data, to correct it if any of the data that we have is not accurate or outdated, to restrict or prevent us processing your data and for us to permanently delete your data. To carry out any of these rights, please contact us and we will act quickly and within legal timeframe in all instances. Please note that in some circumstances, laws and regulations that we have to follow will supersede these rights or requests. For example, once a dog has attended daycare, we are required to hold data of the dog and the owner for a minimum amount of time to comply with licensing regulations. We will not be able to delete this required data until this time period has passed- however we will be able to delete any data that is not required to comply with these regulations. Equally, we will not be able to delete personal data that will allow us to be paid or claim for an outstanding invoice or unpaid services until those services have been paid for. If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live or work, or where you believe a breach may have occurred.

Due to the fact that Dumfries Doggy Daycare only collects necessary data, if you no longer want us to have access to this data or process it- we will not be able to continue to carry out any services for you.

 

We may make changes to this privacy policy as and when required by law. This privacy policy was last updated Jan 2024