Agreement Of Services And Fees

 

Professional Fee – Fixed Price

*Service fee refers to Scope of Services

**Advanced Payment will go towards payments to institution upon enrolment

 

Our Obligations to You

• Act honestly and fairly in your best interests 
• Treat you with respect and recognize that clients have diversity, different cultures, and values
• Our fees and charges are fair and reasonable, based on the complexity of work to be undertaken, and reflect our experience, knowledge, and skills within the profession
• Act with due skill and diligence, responsibility, promptness, and courtesy
• Maintain your confidence and privacy. Information is collected in order to meet our obligations under ESOS Act and the National Code 2018; to ensure student compliance with the conditions of their visas and their obligations under
• Australia immigration laws generally
  Follow any lawful instruction you give us consistent with the scope of services and the terms and conditions of this Agreement
   

Your Obligations to Us

• Give us full and clear instructions and treat us with respect and trust
• Understand the fees and costs associated with your matter and pay these as required under this agreement
• Be honest and lawful in your dealings with us (it is an offence to provide false or misleading, information, a bogus document or inaccurate personal identity information)
• Provide documents and information within the timeframes provided
• Ask us questions should you not understand what is required
• Keep us informed of any changes in address, contact details or any changes in your circumstances (we will determine if the change is material to your application)
   

 Scope of Services 

• The following services are to be provided as part of this agreement:
• Educational advice as to which course and institution is most suitable to you and your individual circumstances
• Student consultation: assistance with school selection, informing special promotion from the institution, admissions up to 3 institutions, guidance of course curriculums, tuitions fee payment and other relevant matters 
  Preparation of a list of required documents and assessment of the supplied documentation 
• Assistance with writing a GTE Statement, Study Plan, etc 
• Assistance with making an appointment for an interview or level test 
• Arrangement of Letter of Offer (LoO) and Confirmation of Enrolment (CoE)
• Student visa advice and lodgement  
• Preparation of student visa application, supporting submissions to the
• Department of Home Affairs (DHA) 
• Visa application lodgement in a timely manner 
• Monitoring your applications progress
• Providing you with the student visa decision
   

  Service Exclusions

• We have no responsibility if you cannot keep your studies due to financial hardship 
• We have no responsibility if the education provider and/or Australian migration law changes its policy during your enrolment 
   

Department of Home Affairs (DHA) Credit Card Surcharge Rates

If you pay for your visa application by credit card, the DHA imposes a surcharge. Please note most visa applications require online payment which must be paid by credit card. 

• Visa and Mastercard 1.40%
• American Express and JCB 1.40%
• Diners Club International 1.99%

We will hold all fees paid in advance in the Clients’ Account. After the Agent has completed each block of work outlined above and issued an invoice which sets out:

• the particulars of each service performed; and
• the charge made in respect of each such service; 
• the Agent will be entitled to withdraw the fees relating to that block from the Clients’ Account.

Please be aware that if the Client changes their mind and wishes to withdraw the application, the refund will be determined on how much work partially has been completed by the Agent. If the Agent completed the block of work to which payment relates wholly, there will be no refund 

 

Bank Account Details - Clients’ Account

Commencing of Work 

In accepting this Agreement, you agree to pay our professional fee on the plan agreed to within this document.  Under the terms of this agreement, we cannot commence work for you until payment has been made.
 

Termination of Services

Either party may terminate this Agreement at any time by giving written notice. Upon termination, the client will pay the agent for the work undertaken to that point in time. 

Cancellation & Refund Schedule 

*At least ONE course enrolment 

 

Retention of documents

It is our practice to give you copies of any documents lodged and to copy you into emails sent to and received from the authorities.  At the time the case is closed, you will for all practical purposes have a copy of the file we retain.  It is a requirement to retain documentation for a period of 5 years, after which time we will commence the process of destroying the contents of our files.
 

Resolution of disputes

If a dispute arises out of, or in relation to this agreement, or the breach, termination, validity, or subject matter thereof, or as to any related claim in restitution at law, in equity or pursuant to any statute—the parties agree to discuss the dispute with the aim of reaching an agreement that is acceptable to both sides.  

The agreement will be documented in writing, dated and signed by both the Agent and the Client. If one party requests an opportunity to discuss the dispute, the parties should attempt to reach an agreement within 21 days of that request (or a longer period if agreed between the parties). If we cannot reach an agreement within 21 days, it is agreed that the dispute will be referred to the Australian Commercial Disputes Centre (ACDC) for final settlement by a single arbitrator appointed in accordance with the Rules of the ACDC; the results of any such mediation shall be binding only upon agreement of each party to be bound. The costs of any mediation proceeding shall be shared equally by the participating parties. If the parties have been unable to resolve their dispute through ACDC, either party may commence Court proceedings but not before the expiry of 28 days from the date of referral to ACDC. Court proceedings are strictly limited in the State of Victoria.