In order for Psynergy HR Pty Ltd, henceforth known as Psynergy Consulting, to effectively and efficiently provide its services in accordance with its service provision with respect to its hospitality career program, the following rules and regulations apply.
(1) GENERAL TERMS OF THE PROGRAM
Psynergy Consulting in its initial consultation with you for your career program will communicate to you what positions you are most likely appropriate for based on an assessment of your English level, qualifications and certifications, previous work experience and personal attributes and general attitude.
Psynergy Consulting will provide an interview at a hotel or resort in Australia within a 4 to 6-week period, from your preferred start date which you have indicated on your application form.
As part of your career program, you will not get to directly choose which hotel or resort, or area you will work at, however, Psynergy Consulting will consider your preferences and do its best to place you at a hotel or resort closest to your requirements, at its discretion; unless stated otherwise by the program you enrol in.
As part of the program, you will not get to directly choose what position; however, Psynergy Consulting will consider your preferences and do its best to provide you with a position that fits your requirements, based upon the initial consultation for your program, at its discretion; unless stated otherwise by the program you enrol in.
The program will provide you with up to three opportunities to interview with prospective employers to obtain gainful employment in Australia.
The employment period under the program will normally be expected to be 6 months; that is you are expected to stay in employment with the hotel/resort for a minimum 6-month period; except in the case whereby you are enrolled in an alternative program; unless stated otherwise by the program you enrol in.
(2) MULTIPLE FAILURES
In the case whereby you fail 3 interviews and are not granted by Psynergy Consulting an additional 4th and final interview, your program will deem to have been completed.
Should you fail the 4th and final interview, where granted by Psynergy Consulting, your program will be deemed to have been completed.
In the case whereby your program has been completed due to such multiple failures, Psynergy Consulting may opt to continue the program for an additional cost as agreed, upon consultation with you.
(3) INTERVIEWS AND PREPARATION
Upon applying for a position at employers in Australia, Psynergy Consulting will contact you to let you know specifics such as the position, employer name, pay rates, accommodation, and food costs, and the required time frame for start.
On confirming the interview schedule with the hotel/resort, Psynergy Consulting will contact you to organize a training session to prepare you for your interview (either via email or face-to-face)
On the day of your training, Psynergy Consulting will again go over all specific details about your job opportunity and provide you with all the required materials for you to study prior to your interview including – employee handbooks, position descriptions, interviewers name, interview time, and method of interview. In addition, formal training will be provided to educate you as to what questions may be asked and how to answer them.
On the day of your interview, you must be prepared and on time and dressed appropriately according to the requirements communicated to you during training. Should your interview be conducted at our office you may turn up 30 minutes to one hour earlier for further briefing and training prior to your interview.
After completing your interview, Psynergy Consulting will provide you with general feedback as to how you performed during the interview and endeavour to obtain a final result from the hotel/resort as to whether you passed the interview. Should you miss your interview, without communicating to Psynergy Consulting, Psynergy Consulting reserves the right to cancel your program at this point in time and would be deemed to have completed its service to you.
(4) SUCCESSFUL JOB OFFER AND EMPLOYMENT
Should you pass your interview you must take the role unless you also have another role which you have been successful for; in such case, you can choose between either.
You will be consulted with regard to all details about your new job including:
A. Start dates
B. Travel information including the booking of flights and boat
or bus transfers
C. Job position, pay rates, and employment terms
D. Accommodation and food costs
E. Uniform Requirements
F. Things To Prepare
G. HR Process and documents for submission
As part of the process to finalize your job offer, there will be some documents and details which you will need to either provide to us or complete and return via email. It is your responsibility to make sure this is done within a 24-hour period of receiving a request from us. If such delay results in your job offer being delayed or changed, Psynergy Consulting is not at fault and your program will be deemed to be complete.
Upon receiving your contract of employment and letter of offer, an appointment will be arranged with you to complete any outstanding paperwork and go over the job onboarding process; you will have the opportunity to ask any questions again about your job and to double-check that you understand all the terms of employment.
It is your responsibility you follow all guidelines for a smooth transition to your place of employment; in the case, where you miss flights and or bus transfers, any
financial costs associated with incurred will be your responsibility.
All expenditures involved in relocation to undertake your new role are solely your own responsibility – preparation of moving your goods/luggage, travel expenditure, uniform and equipment purchases, etc.
Psynergy Consulting will have completed its service under the career program, once you have started your new employment.
(5) ON THE JOB
It is your responsibility to ensure that you follow all rules and regulations and codes of conduct at the hotel/resort of your employment. Should you break any rules and are summarily fired from your place of employment, Psynergy Consulting is not responsible.
Psynergy Consulting has no control over the internal work environment at the employment and therefore cannot be held responsible for any things that happen to you whilst you are employed. Only In the specific case, whereby your work hours on average do not meet the required minimum of 20 hours per week across the first 3 months, Psynergy Consulting will at its discretion offer you an alternative arrangement for employment at another employer; however, any costs associated with you choosing to relocate to an employer in another area, are not the responsibility of Psynergy Consulting.
Psynergy Consulting from time to time may contact you to gather feedback on how your job is going; in addition, we may contact your employer to gather feedback and provide you with feedback should there be any areas of concern.
Any post-employment paperwork such as Superannuation, Pay Slips, Certificates of Service, and General Tax Assistance is the responsibility of you our candidate; however, should you need assistance Psynergy Consulting may at its own discretion, refer you to one of our partner providers with expertise in the area. All costs associated with such services will be at your own cost.
(6) ADDITIONAL TERMS
Psynergy Consulting in organizing a role for you at any employrer in Australia will constantly need to be in communication with you throughout the process; as such, you the candidate agree to reply to any correspondence from Psynergy Consulting within an immediate time period – within 24 hours of correspondence – failure to do so may jeopardize your program and Psynergy Consulting will not be at fault for any delay or cancellation of your program as a result of this.
You the CANDIDATE agree to ensure that Psynergy Consulting is informed of any changes in your circumstances during the term of Psynergy Consulting’s service to you; this includes, changes in your availability schedule and or changes in contact numbers, travel plans, etc.
You the CANDIDATE must ensure that you have sufficient funds for job relocation to your role at the hotel/resort; not being able to relocate due to lack of funds is not the responsibility of Psynergy Consulting.
Should you PASS multiple interviews within the same time frame – the same week – you reserve the choice of which employer you want to take your program at. In any normal circumstances after enrolment in the program, will not be there be any refund.
There may be extenuating circumstances whereby there may be delays to your career program; e.g. Natural disasters, virus pandemics, wars, etc. In such circumstances, you the candidate agree to provide Psynergy Consulting extra time for them to find you a role, of approximately 8 weeks on top of the current agreed time.
In the above situation, you will also have the option to cancel but at a 50% refund off the total price of the program assuming that you have paid in full.
If you have provided only a deposit on the program of less than 50% of the total cost, then you will not be entitled to any refund.
(7) AGREEMENT TO TERMS
I, {fullName}, agree to all the terms and conditions of the training/career program operated by Psynergy Consulting, as stated above, and am fully aware of my responsibilities and obligations in enrolling in the program.