We are hiring Independent Contractors to take inbound customer service and/or sales calls remotely from your home. As an Independent Contractor, you are responsible for all associated start-up costs and the purchase of any equipment needed to perform your work. All expenses are tax-deductible. Additionally, you will be required to successfully complete a certification training course. Please be sure to review the FAQ's on our website for information regarding equipment needs and the certification training information.

Unfortunately, at this time we are NOT accepting Applicants that reside in the following states:

• California
• Connecticut
• Maryland
• Massachusetts
• New York
• Oregon
• Wisconsin

Inbound Call Center Job Description:

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide account related information.

Main Job Tasks and Responsibilities:

• Answers calls and handle customer inquiries by telephone and email
• Researches required information using available resources
• Manages and resolves customer complaints
• Provides customers with product and service information
• Enters new customer information into the system
• Updates existing customer information
• Processes orders, forms, and applications
• Identifies and escalates priority issues
• Routes calls to the appropriate resource
• Documents all call information according to standard operating procedures

Education and Experience:

• High school diploma or equivalent
• Proficient in relevant computer applications
• Required language proficiency as required per contract
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment is helpful
• Good data entry and typing skills

Key Competencies

• Excellent verbal and written communication skills
• Great listening skills
• Ability to solve customer problems
• Ability to work with little supervision
• Ability to work a minimum of 15 hours per week (some weekend hours may be required)
• Must be able to maintain a good commitment adherence (attendance) above 90%
• Must have excellent customer service skills
• Must have great organizational skills
• Great attention to detail
• Ability to be a quick thinker, research and troubleshoot

Have Questions? Please contact us:
Email: hrinfo@360hrsolutionsinc.org
Phone: 773-844-7288

Hours:
Monday - Friday: 9AM - 5PM CST
Sat: 10AM - 2PM CST
Sun: CLOSED

We will review your application and contact you as soon as possible via email or phone. If you are selected, you will be provided with information regarding the next steps.

PLEASE STOP!

Thank you for interest in the Customer Service/Sales Inbound Call Center Virtual position. Unfortunately, the minimum age requirement is 18 years of age.

We look forward to partnering with you in the future.

Thanks!

360 HR Solutions Admin Team