How to Book an Event?

• Check availability
• Submit your contact & event details
• Pay the down payment
• Receive the guest registration form within 24 hours after booking, if requested

Disclaimer: Hosts and instructors may not represent the culture featured in the workshop. Cultural representation is based on availability, but all facilitators are trained to lead inclusive and respectful experiences.

Questions? Email experience@foodcraftnyc.com or call 347 652 2143

Need to host your event sooner? Email experience@foodcraftnyc.com or call 347 652 2143. Booking an expedited event is available. Rush processing and shipping start at $20/person.

Google Meet is our official hosting platform. You’re welcome to use other platforms like Zoom, Webex, or Teams. If you’d like to use Webex, Teams, or another platform, just note that the event organizer will set up their own link.

Pricing & Fees

• What’s Included: Pricing covers materials, free domestic shipping (except for Alaska, Hawaii, and Puerto Rico), and all applicable taxes and fees. Host and instructor fees are included for events with 12+ guests or kits.
• Small Group Fee: No minimum guest requirement, but a $200 facilitation fee applies for events with 1-11 guests or kits.
• Event Credits: Prepaid event credits are non-refundable but can be used for future events within the same year.
• Down Payment: A non-refundable payment for the first 8 - 10 kits is required to reserve your event. This amount is applied toward the total cost. Credit card payment is required unless using a purchase order with a wire transfer.
• Credit Card Fee: A 4% fee applies to credit card payments (wire transfers are exempt). Other payment options, such as bank transfer and purchase order, are available.
• After-Hours Surcharge: Events between 10 PM – 7 AM EST incur a $100 fee.
• Late Payments: Payments 3 or more days late incur a 5% fee. Full payment is required before the event.
• Auto-Gratuity: A 15% gratuity applies to kits, upgrades, and add-ons (excluding shipping/import fees) and appears on the second invoice.
• Upgrades: Customize your kits with swag like shakers and aprons, starting at $10. Select experiences also offer different upgrade options.
• Sales Tax: Live virtual events are tax-exempt. Kits-only orders are subject to sales tax.

IMPORTANT NOTE: For any invoice requests or issues with your payment, contact experience@foodcraftnyc.com or call us at (347) 652-2143.

Cancellation and Rescheduling Process
To cancel or reschedule an event, contact experience@foodcraftnyc.com. Note that rescheduling is subject to host and instructor availability. Refunds are not available for shipped kits.

Event Cancellations

• 21 Business Days or More Before the Event: 100% refund; down payment refunded as credit.
• 11 to 20 Business Days Before the Event: 50% partial refund.
• Within 10 Business Days of the Event: No refund available.

Event Rescheduling

• 10 Business Days or More Before the Event: Free.
• 6 to 10 Business Days Before the Event: $150 rescheduling fee.
• 2 hours to 5 Business Days Before the Event: $300 rescheduling fee.
• Emergency Rescheduling: In the case of valid emergencies, if both parties agree, rescheduling fees may be waived.

No-Show Virtual Events

If no guests attend, no refunds or rescheduling options are available. As a courtesy, our team will wait up to 15 minutes past the scheduled start time before concluding the live event.