How to Book an Event?

• Check availability
• Submit your contact & event details
• Pay for down payment
• Receive guest registration form within 12 hours after booking, if requested

Questions? email experience@foodcraftnyc.com or call 347 652 2143

Need to host your event sooner? email experience@foodcraftnyc.com or call 347 652 2143. Booking expedited event is available. Rush processing and shipping start at $20/person.

Google Meet is our official hosting platform. However, you may use other platforms such as Zoom, Webex, or Teams.

Pricing & Fees

• What’s Included: Pricing covers materials, free domestic shipping, and all applicable taxes and fees. Host and instructor fees are included for events with 12+ guests or kits.
• Small Group Fee: No minimum guest requirement, but a $200 facilitation fee applies for events with 1-11 guests or kits.
• Event Credits: Prepaid event credits are non-refundable but can be used for future events within the same year.
• Downpayment: A non-refundable payment for the first 8 kits is required to reserve your event. This amount is applied toward the total cost. Credit card payment is required unless using a purchase order with a wire transfer.
• Credit Card Fee: A 4% fee applies to credit card payments (wire transfers exempt).
  After-Hours Surcharge: Events between 10 PM–7 AM EST incur a $100 fee.
• Late Payments: Payments 3+ days late incur a 5% fee. Full payment is required before the event.
• Auto-Gratuity: A 15% gratuity applies to kits, upgrades, and add-ons (excluding shipping/import fees) and appears on the second invoice.
• Upgrades: Customize your kits with swag like shakers and aprons, starting at $10. Select experiences also offer different upgrades option.
• Sales Tax: Live virtual events are tax-exempt. Kits-only orders are subject to sales tax.

Having issues with your payment, contact experience@foodcraftnyc.com.

Cancellation and Rescheduling Process
To cancel or reschedule an event, contact experience@foodcraftnyc.com. Note that rescheduling is subject to host and instructor availability. Refunds are not available for shipped kits.

Event Cancellations

• 21 Business Days or More Before the Event: 100% refund; down payment refunded as credit.
• 11 to 20 Business Days Before the Event: 50% partial refund.
• Within 10 Business Days of the Event: No refund available.

Event Rescheduling

• 10 Business Days or More Before the Event: Free.
• 6 to 10 Business Days Before the Event: $150 rescheduling fee.
• 2 hours to 5 Business Days Before the Event: $300 rescheduling fee.
• Emergency Rescheduling: In the case of valid emergencies, if both parties agree, rescheduling fees may be waived.

No-Show Virtual Events

If no guests attend, no refunds or rescheduling options are available. As a courtesy, our team will wait up to 15 minutes past the scheduled start time before concluding the live event.