How to Book an Event?

• Check availability
• Submit your contact & event details
• Pay the down payment
• Receive guest registration form within 12 hours after booking, if requested.

Disclaimer: Hosts and instructors may not represent the culture featured in the workshop. Cultural representation is based on availability, but all facilitators are trained to lead inclusive and respectful experiences.

Questions? Email experience@foodcraftnyc.com or call 347 652 2143

Need to host your event sooner? email experience@foodcraftnyc.com or call 347 652 2143. Booking expedited event is available. Rush processing and shipping start at $20/person.

Google Meet is our official hosting platform. You’re welcome to use other platforms like Zoom, Webex, or Teams. If you’d like to use Webex, Teams, or another platform, just note that the event organizer will set up their own link.

Pricing & Fees

• What’s Included: Pricing covers materials, free domestic shipping, and all applicable taxes and fees. Host and instructor fees are included for events with 12+ guests or kits.
• Small Group Fee: No minimum guest requirement, but a $200 facilitation fee applies for events with 1-11 guests or kits.
• Event Credits: Prepaid event credits are non-refundable but can be used for future events within the same year.
• Down Payment: A non-refundable payment for the first 8 kits is required to reserve your event. This amount is applied toward the total cost. Credit card payment is required unless using a purchase order with a wire transfer.
• Credit Card Fee: A 4% fee applies to credit card payments (wire transfers are exempt).
• After-Hours Surcharge: Events between 10 PM – 7 AM EST incur a $100 fee.
• Late Payments: Payments 3 or more days late incur a 5% fee. Full payment is required before the event.
• Auto-Gratuity: A 15% gratuity applies to kits, upgrades, and add-ons (excluding shipping/import fees) and appears on the second invoice.
• Upgrades: Customize your kits with swag like shakers and aprons, starting at $10. Select experiences also offer different upgrade options.
• Sales Tax: Live virtual events are tax-exempt. Kits-only orders are subject to sales tax.

IMPORTANT NOTE: For any invoice requests or issues with your payment, contact experience@foodcraftnyc.com or call us at (347) 652-2143.

Cancellation and Rescheduling Process

• To cancel or reschedule an event, contact experience@foodcraftnyc.com
• Rescheduling is subject to the host & instructor’s availability.
• No refunds on shipped kits.
   

Event Cancellations

Terms when an event organizer decides to cancel a booking or participation in an event.

• More than 21 business days before the event: 100% Refund; Down payment will be refunded as credit.
• Within 11 to 20 business days before the event: 50% Partial Refund.
• Within 10 business days before the event: No Refund.
   

Event Rescheduling of Event Date & Time

Change in the original event booking date and time.

• More than 10 business days before the event: Free.
• Within 6 to 10 business days before the event: $150.
• Within 2 hours to 5 business days before the event: $300.
   

Rescheduling with No Fee

In the event of unforeseen circumstances, like valid emergencies or substantial kit delays, if both the event organizer and Kits by Food Craft agree to reschedule, no rescheduling fee will be applied.

 

No-Show Events

Events with zero guests attendees during scheduled events.

• No refund and rescheduling for events with no-show events.
• As a courtesy, our team will wait 15 minutes past the event time before ending the live event.
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