TYH Feedback Form

THE YACHT HOTEL FEEDBACK FORM

WE WANT TO HEAR FROM YOU TO SERVE YOU BETTER
Please take a few minutes to fill out our guest feedback form or you can fill one out online at www.yachtluxury.com

Kindly provide the following information, which we will keep confidential:
Check in date

MonthDayYear
Date
Gender

MaleFemale
Name (s)
Duration of your stay
Telephone
Email Address
example@example.com
1. How did you hear about The Yacht Hotel?

Search Engine (Google, Yahoo)Social Media (Instagram, Twitter, Facebook)Online Travel Website (Expedia.com, Hotels.com etc) / Travel Review Website (Trip Advisor)Newspaper/ TV advertFriend/Colleague ReferralOther
2. How did you make your reservation?

Walk in/ Phone/ EmailOnline Travel Website (Expedia.com Hotels.com etc)Travel AgencyDirect from WebsiteOther
3. What was the purpose of your visit?

VacationWeekend getawayWedding/EventConference / BusinessOther
4. Was this your first visit to our hotel?

YESNO
If this is not your first visit, what factors influenced you to return to our hotel?
5-1. How would you rate the service provided by the following

Welcome Experience
Door Man
Check-In Formalities
Staff Friendliness & Professionalism
Detail Hotel information by Guest Services
General Staff Helpfulness/Support
5-2. How would you rate the service provided by the following

Rooms
Appearance & Furnishings
Cleanliness
Complimentary Refreshments (Minibars & Welcome Basket)
Quality of Amenities
Functionality (TV, Intercom, Speakers etc.)
5-3. How would you rate the service provided by the following

Food & Beverage
Quality of Food
Restaurant (Cowrey's Creek) Ambiance
Speed of Service
Accuracy of Order
Staff Courtesy/Response
5-4. How would you rate the service provided by the following

General
Customer Service and attention to detail
Additional activities offered by the hotel (fitness center, Spa)
Hotel location and access to other activities offered in the area
How would rate our hotel's overall performance?
6. Please provide name of the employee or employees who provided exceptional service.
Employee
Department
7. We value your opinion and suggestions. Are there any comments / recommendations you have to improve our hotel?
8. Would you like to receive additional information about our hotel specials and promotions via email?

YesNo
9. Would it be Okay, if we post your comments about our hotel on our website/social media pages?

YesNoIf Yes, What name will you like us to use
We are social, Please follow us on:

Share our hashtags: #TheYachtHotel #TheYachtLuxury #StayAtTheYach #MyYachtLuxuryExperience The YachtHotelLagos #TheYachtHotellekki

Thank you for providing us with your valuable feedback and suggestions. We look forward to welcoming you back!
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THE YACHT HOTEL FEEDBACK FORM

5-1. How would you rate the service provided by the following

5-2. How would you rate the service provided by the following

5-3. How would you rate the service provided by the following

5-4. How would you rate the service provided by the following