Computer Repair Mail-In Form
Name
*
First Name
Last Name
What Is wrong with the computer?
Screen Issues
Malware or Virus
Overheating/Running Hot
Blue Screen or other Error
Hinge Issues
Slow to start up and run programs
Internet Issues
Crashing and/or freezing
Won't turn on at all
Other
How long have these symptoms been going on?
Please Select
Just Started
1-3 Weeks
A month or Longer
I don't know
How often does this happen?
Please Select
All The Time
Every Time I use it
Only Sometimes
Everytime I use a specific program (Please Specify in next box)
Not Applicable
Add any additional symptoms or relevant information here
Want to share any pictures, or screenshots of the error/symptom?
Browse Files
Drag and drop files here
Choose a file
Optional, but may help narrow down your issue.
Cancel
of
Do you want it upgraded while it's here?
Please Select
Yes, make it faster!
Yes, I want more storage space!
Maybe, let me know my options are?
No, I'm content with it currently
Anything else you'd like us to look at on your machine while it's here?
Do you want your files backed up if we need to reinstall Windows?
*
Please Select
Yes, I just need my main folders backed up
Yes, back up all my files settings bookmarks
No, I don’t care about my files
DON'T DO ANYTHING THAT DELETES FILES
Which carrier are sending your machine with?
Please Select
UPS
FEDEX
USPS
We have found UPS and USPS to be the most reliable, but receive packages from all major carriers.
Return Mailing Address
*
Street Address
Street Address Line 2
City
Please Select
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
State
Zip Code
Phone Number
*
Please enter a valid phone number.
Email
*
example@gmail.com
Preferred form of contact?
Please Select
Call
Text
Email
How do you want us to contact you once we look at the machine?
Flat Rate Pricing
We have a flat-rate labor model. All standard repairs are $50 to look at and $100+parts to repair. Once your machine has been looked at by a technician we contact you with a total quote and timeframe to request approval to proceed.
*
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Standard Check-In Fee
This goes towards your total cost of repair, and covers our time, labor and expertise if you decide not to proceed having the machine fixed. Most repairs are looked at within 2 business days of receiving it. Software repairs are typically completed within 3 business days, Hardware repairs are usually 3-8.
$
50.00
Priority Service
Your machine will be looked at within a few hours of receiving it, and prioritized ahead of other repairs in the queue.
$
70.00
Payment Methods
Credit Card
Apple Pay
After submitting the form, you will be redirected to Apple Pay to complete the payment.
Google Pay
After submitting the form, you will be redirected to Google Pay to complete the payment.
Cash App Pay
After submitting the form, you will be redirected to Cash App Pay to complete the payment.
Shipping Costs
Mailing instructions will be sent once this form is completed. For the first half year of offering mail-in repairs, we will cover return shipping cost for all repaired machines. After that point, mail-in repair pricing will be adjusted to include return shipping. If you would like additional insurance, please include it in your notes. If you decide not to proceed with repairing your machine, you will be responsible for return shipping.
What to expect once you ship your machine?
Depending on which postal service you used, and where you're sending it from, we typically receive machines in 1-4 business days. Within two days of receiving it, it is looked at by a technician. After we know what's going on with your machine, and the cost of any parts needed, we contact you with a total quote, timeframe, any recommendations, and ask if you would like to proceed with the repair. Most software repairs are here for 3 business days, most hardware repairs are here for closer to a week, as we do need to order your replacement part. Once repaired, we ship your machine back! Ideally, the whole process takes about two weeks.
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