Mail-In Repair Form
Name (Preferred)
*
First Name
Last Name
What Is wrong with the computer?
Screen Damaged / Broken
Malware or Virus
Overheating/Running Hot
Blue Screen or other Error
Hinge Issues
Slow to start up and run programs
Internet Issues
Crashing and/or freezing
Won't turn on at all
Liquid Spill
Broken Keyboard / Touchpad
Data Recovery
Other
How long have these symptoms been going on?
Please Select
Just Started
1-3 Weeks
A month or Longer
I don't know
N/A
How often does this happen?
Please Select
Every Time I use my device
Only Sometimes
Only when playing videogames
Every time I use a specific program (Please Specify in next box)
N/A
Add any additional symptoms or relevant information here
Describe problem if "Other" was selected above.
Please provide at least one clear photo of the device. Additional photos, including those showing problem(s) are appreciated!
*
Browse Files
Drag and drop files here
Choose a file
Cancel
of
Anything else you'd like us to look at on your machine while it's here?
Do you want your files backed up if we need to reinstall the Operating System?
*
Please Select
Yes, copy/clone as much of the data as reasonably possible.
Yes, back up all my user folder files (photos, documents, desktop, downloads, music, etc)
No, I don’t care about my files. You have permission to delete/overwrite my files.
DON'T DO ANYTHING THAT DELETES FILES.
N/A
Which carrier are sending your machine with?
Please Select
USPS
UPS
FEDEX
DHL
We have found USPS to be the most reliable, but receive packages from all major carriers.
Return Mailing Address
*
Street Address
Street Address Line 2
City
Please Select
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
State
Zip Code
Apt #: (If applicable)
Phone Number
*
Please enter a valid phone number.
Email
*
example@gmail.com
Preferred form of contact?
Please Select
Call
Text
Email
How do you want us to contact you once we look at the machine?
Flat Rate Pricing
We have a flat-rate labor model. All standard repairs are $60 to look at and an additional $60+cost of parts to repair. Once your machine has been looked at by a technician we contact you with a total quote and time frame to request approval to proceed.
Choose your repair type:
*
prev
next
( X )
Standard Check-In Fee
This goes towards your total cost of repair, and covers our time, labor and expertise if you decide not to proceed having the machine fixed. Most repairs are looked at within 2-3 business days of receiving it. Software repairs are typically completed within 3-5 business days, Hardware repairs are usually 3-10. The $60 goes toward the total cost of the repair, and is not the total amount owed at checkout.
$
60.00
Priority Service
Your machine will be looked at within a few hours of receiving it, and prioritized ahead of other repairs in the queue. The $100 goes toward the total cost of the repair, and is not the total amount owed at checkout.
$
100.00
Data Recovery
The $60 goes toward the total cost of the data recovery, and is not the total amount that will be owed by checkout. The typical cost of a data recovery is between $400 and $1600, averaging at around $950.
$
60.00
Quantity
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Submit
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