Make a Housing Referral to Aves Housing

This form was updated on Mar22. Next review Mar23.

Our organisation currently accepts referrals for Adults with support needs.

Your client must: be 18-65 years old and have an active benefit claim. 

18 to 24-year-old clients must be Care Leaver with a suitable support package

We ONLY accept referrals from homeless organisations or government agencies. You can make a referral by completing the online form below. 

 

Do not refer without the correct NINO. for example referrals with AA000000A will not be accepted. A new referral will then be required.

 

Client Criteria

Your client must, in your view benefit from supported accommodation and be over 18.  Referrals without Support Needs will not be processed.

 

The interview is a 5 stage process: 

Stage 1. Your Referral Agent will make a referral and sent electronic copies of your Proof of identity, National Insurance number and Proof of Income

Stage 2. See some photos of the property to check if you like it

Stage 3. A telephone interview to assess suitability for our scheme

Stage 4. Complete a Housing Benefit Application and change your address on your Universal Credit Journal.

Stage 5. Move-in and complete a Risk Needs Support Assessment

 

As your application is processed or your clients record is updated you and your client will be notified by Email. There will normally be NO need to call us for updates.  Future updates can continue at the request of the client.

 

We will then provide Tenancy Related Support for up to one year. Your client will be encouraged to save at the local Credit Union to cover the cost of move on at the end of the tenancy. We will only provide signpost support for your move on to independent accommodation.

 

Fair Access

 

We will aim to call your clients within one working day of you making the referral.  

 

We will give priority to:

 

1. Councils and organisations on our Referral Framework

 

2. Clients with a disability Benefit UC LCWRA, ESA, or PIP

 

3. Clients with a Local Connection

 

There is no guarantee that your client will be offered Supported Accommodation as we only have 250 places including studio flats.  

However, if you are on our Referral Framework and has a Local Connection then your client is more likely to be offered housing when a property becomes available.

 

There is a waiting list and we aim to call your client once a month to obtain an update on their current circumstances.

 

If your client does not have a phone number, a current benefit claim, ID, Proof of benefits, Proof of Bank account we will aim to contact them periodically to obtain an update.  

 

Once they have all those details they will then be placed on a waiting list.  When we have a vacancy they will be called for a face to face interview.  At all stages when your client's record is updated you will get an automatic Email.  You may also get telephone updates when issues arise.

  

Moving on Assistance.  

Aves Housing Provide £30 to assist clients that complete their exit interview with there moving on.

 

Please take time to complete the feedback form so that we can improve our service to you and your clients

 

General Data Protection Regulation

 

Clients and Referal agents can see how we will use and protect their data by viewing the Data Protection Policy at http://www.aveshousing.org/wp-content/uploads/2018/05/LHT-GDPR-POLICY-28-May-2018-V-1.2.1.pdf

Clients Personal Details

Referrals for those under 25 are only processed when made from a Government Body such as local authority, Probation etc. that has contracted the organisation to provide Homeless Services

Potential Clients without a local connection on the list will not be offered an interview until a suitable local connection becomes available

The following documents ensure your client is housed promptly and are required for an HB Application. Without these, the will be a delay in processing this application.

Your client must have an active benefit claim - assist your client to make a claim before referring to the service

Local Connection in Greenwich, Lewisham or Bromley? 

 .

Priority is given to clients claiming:

ESA, DLA or PIP

UC with a Disability Component

Referral Agency Details

Do not use the following symbols in any of the Long Text boxes below:  ? or @

Risk Assessment

Use these examples of risk areas as a checklist to make sure the assessment is comprehensive and does not miss key risks. Think broadly about risk; new risk areas may be added.

Remember to take into account risks associated with achieving client goals. Remember that risk can have positive as well as negative outcomes.

 

A Particular Risk area does not apply..... Please put NA

 

Do not use the following symbols in any of the Long Text boxes below:  ? or @

You have indicated a Risk to harm to other residents. Please explain below

Risk Rating Notes for Referral Agent

 

Time spent street homeless or limited English language Low Risk

Drug /Alcohol / Physical - Mental Health / Recent Prison Release or (POP) Medium Risk

Danger from or to Others including DV High Risk

MAPPA 1 with any Mental Health issues MAPPA1

MAPPA 2 with any Mental Health issues MAPPA2

 

We only allow one MAPPA or High Risk client into each project so numbers are limited

 

In and Emergency

Use this part of the plan to say what you would like to happen in the event of a crisis. The crisis could be linked to the risk areas identified above, or not.

 

Please be aware that our staff will normally have a responsibility to contact other professionals and services if you are in an emergency or crisis situation.

 

Add a person who can collect you belongings in the event you have to go into long term hospital or may be recalled to prison.  We end tenancies for those who have been away for the property for over one week or have been recalled to prison or sentenced over 13 weeks. If no person can be contacted all items in the room will be disposed of so it is vital we have this information.

Your Needs Assessment

Use this part of the document to areas of needs and how we can support you with those. Using this information we can develope a simple plan for you to be reviewed in the next 3 months.

 

A particular Need area does not apply..... Please leave this blank

 

Housing: this will help us to understand the issues that you may have such as finding, transferring and maintaining a home, living with and around others and working towards moving on to your own settled/permanent accommodation.

 

We expect all clients to have a housing need so this section must be completed.

Finance: helps us to assess and help you to understand any financial issues relevant to you such as, understanding your entitled benefits, managing your money well, payment of bills, and clearing any debts.

REMINDER:

Do not use the following symbols in any of the Long Text boxes:  ? or @

Meaningful use of time: helps us to understand how you want to manage your time positively and how you would like to make it better eg. Education, employment, training, interests, hobbies and improving on positive strength.

Physical Health and Wellbeing: gives an opportunity for you to inform us of any factors that may affect your physical health and wellbeing, eg. Diet, exercise, hygiene, any links to professionals or doctors.

Diversity. We appreciate that each individual is unique and we recognise individual differences. To ensure that we offer appropriate support, we will work with you to identify specific needs to you eg, cultural/religious needs and personal preferences.

Support Network: we will assess and understand what network (formal or informal) are currently in place and support to signpost and work with additional network according to your identified needs and risks. We will work with you to develop and improve connections

Safeguarding: we will support you to identify any vulnerability issues you may face when dealing with particular people or situation and we will offer effective support to help you to keep yourself safe from harm.

Emotional Health and Wellbeing: this will be a good opportunity to explore any significant issues that factored or are a factor to your every day wellbeing eg. Depression, anxiety, any treatment medication or therapy, any link with specialist support being received or we will offer to link you with specialist support.

 

Substance Misuse: we will help you address any areas around alcohol or substance use/abuse in the past and present as well as identify any triggers and risks. We will record in detail your use and decide a plan of management.

Offending Behaviour: this will help capture details of any previous or current convictions, cautions or warnings, court cases pending and most importantly details and roles of the professionals working with you. This will help us design a network package with the professionals, yourself and us to ensure your continued engagement.

Violent of Aggressive Behaviour:  we look at history and pattern of any behaviour, triggers to violence and the support you are getting or need to access.  This will enable both the client and us to understand the history and to identify appropriate support and safety planning.

Self Harming: this will help both the client and us to explore any history or circumstances where harm may take place and a chance to understand practical details needed to support you in identifying and managing risks.

Domestic Abuse: we aim to understand any emotional and practical needs you may have in relation to DV or any external support currently working with you in order to provide the best possible support.

Legal Matters Not Relating to Offending Behaviour:  this broad area will help us to understand and link with appropriate support around issues such as divorce, visitations, asylum etc or other relevant information.

Disability Issues: this will allow us to understand and put in place any physical and learning support needs and risk management to make reasonable adjustments to promote access to our service

Personal Choice: client identifies any wishes they would like achieved eg. Applications for birth certificates, passports, DL’s etc

Confidentiality - Consent , Explanation and Exceptions

REMINDER:

Please check you did not use the following symbols in any of the Long Text boxes:  ? or @