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RMA Request
1
Your name
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This field is required.
First Name
Last Name
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2
Dealership name
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3
Your email address
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example@example.com
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4
What is the issue with the equipment?
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Please select one
DOA (dead on arrival)
Surplus RMA
Damaged
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Please select one
DOA (dead on arrival)
Surplus RMA
Damaged
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5
Please be advised:
Choose ‘Damaged’ for any visible physical defect (e.g. broken LAN port, cracked feed horn covers, etc.).
Non-QoI related errors on the Work Order or at provisioning are generally not caused by a hardware defect. Please call Channel Support to troubleshoot provisioning issues live.
For CPE7000/FWD3500/2500 CPEs, please ensure the CPE was factory reset and that firmware is up to date before requesting an RMA for signal issues.
For HTJ/HJ2 modems, please ensure the SBC file is current before requesting an RMA for no signal, beam selection issues, or if there is Hughes branding in the modem interface.
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6
Please be advised:
‘Damaged’ is only for physical defects: e.g. broken LAN port, cracked feed horn covers, burned out LEDs, damaged or irreparably marked/dirty indoor equipment, etc.
A photo showing the damage must be attached in order to process the RMA.
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7
Please be advised:
Surplus is only to return fully functional surplus inventory.
The completed surplus RMA form must be attached to submit the request.
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8
What is the part's serial or MAC number?
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9
Account ID
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where the hardware was troubleshot
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10
What is the part number or name?
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11
Please describe the issue.
*
This field is required.
Please select one
Signal issue - Low signal
Signal issue - No signal
No power
No ethernet link
ODU/Tria undetected
Other
Please select one
Please select one
Signal issue - Low signal
Signal issue - No signal
No power
No ethernet link
ODU/Tria undetected
Other
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12
Please provide additional details for your "Other" selection:
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13
Please describe the issue.
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14
Please describe the damage.
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15
If the unit is damaged, please submit one to three photos of the damage.
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File size limit is 3 MB
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Max. file size
: 3.0MB
BROWSE PHOTOS
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16
Submit a Surplus Inventory RMA Request form.
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Max. file size
: 10.6MB
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17
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