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Trial Session Guidelines
Confirmation Required: You will receive an email from Ms.Ana (Principal) after submitting this form. Please reply to her email to confirm attendance. Unconfirmed sessions will be cancelled. (optional) Please bring your child’s drawings/sketches for reference | Parent/Legal Guardian must accompany the child. We’ll reschedule if accompanied by someone else (e.g., nanny, grandparent). Parents may wait in the lobby during the session. No-shows will not be rescheduled | Running Late or Can’t Attend? Contact us via WhatsApp/call/text at (925) 967-7620 if you’ll be late (15+ mins) or can’t make it.
Regular Lessons Guidelines
Booking additional lessons, make-up lessons & absences: Make-up lesson is scheduled as an extra lesson in a week. Lessons outside your regular schedule and absences must be submitted by Sunday 9:00PM for the upcoming week. Alternative options will be offered if fully booked. We cannot accomodate requests submitted after the deadline as our staff scheduling and pay rates are set based on the number of students as of Sunday 9:00 PM | Unused lessons - will expire at the end of the lesson period. Your lesson balance and expiry date will be shared at the time of course signup. You will also be notified when the lesson balance is low or nearing expiry. Lessons are non-transferable, and has no cash value. To extend expiry, you can renew the course before the current lesson period ends.
All payments are FINAL, NON-REFUNDABLE. One-time registration fee for new student is $50. Sales tax of 10.25% applies to supplies & materials purchases | Re-registration fee of $50 will apply upon resuming if your child pauses classes for more than 90 days.
4% Convenience Fee (For renewal on Credit/Debit Card) - We charge 4% convenience fee for RENEWAL payments made via Credit Card or Debit Card. To avoid it, you can make payments via Zelle, Venmo, personal checks, cash, or your bank’s bill pay option.
Thank you so much for the opportunity to work with your child. We are looking forward to having you and your child(ren) at our lessons.