Client Payment Authorization and Travel Services Agreement
I understand that:
• Final payment dates are determined by the travel supplier and may vary depending on the vendor, package, and travel dates.
• The remaining balance may be charged to the card provided on or shortly before the supplier’s final payment deadline unless an alternate form of payment is provided in advance.
• I am responsible for ensuring the card on file remains valid and has sufficient available credit at the time of final payment.
• If my card expires, is declined, or otherwise becomes invalid prior to final payment, I agree to provide updated payment information before the supplier’s deadline.
• Failure to provide valid payment before the supplier’s final payment deadline may result in cancellation of the reservation and applicable supplier penalties, fees, or loss of promotional pricing.
Professional Planning and Administrative Fee
I understand and agree that travel planning, research, itinerary preparation, supplier coordination, booking management, reservation monitoring, and administrative services begin immediately upon submission of payment and authorization forms.
In the event of cancellation by the client, Hagan Hideaway Travel reserves the right to retain up to a $200 nonrefundable professional planning and administrative fee per booking, where permitted by the travel supplier and applicable law. This fee compensates Hagan Hideaway Travel for professional time and services already rendered and is earned upon receipt.
Where supplier policies allow retained agency booking fees or commissions, I understand that applicable portions of my deposit may be retained and applied toward this professional planning and administrative fee.
This fee is separate from any supplier imposed cancellation penalties, fees, airfare restrictions, or nonrefundable travel protection premiums.
Travel Protection and Insurance Acknowledgement
I understand that travel protection and insurance premiums are generally nonrefundable once purchased unless otherwise stated by the travel protection provider.
I understand that travel protection benefits, coverage limitations, exclusions, cancellation eligibility, and claim determinations are governed solely by the travel protection provider and policy terms.
Hagan Hideaway Travel strongly recommends the purchase of travel protection coverage to help protect against unexpected cancellations, interruptions, medical emergencies, travel delays, baggage loss, supplier default, and other unforeseen circumstances.
Merchant of Record Acknowledgement
I understand that Hagan Hideaway Travel acts solely as an independent travel advisor and booking intermediary between the client and the travel suppliers providing travel services. Hagan Hideaway Travel does not own, operate, or directly provide the travel services booked.
Travel services are provided by third party suppliers including, but not limited to, airlines, hotels, resorts, cruise lines, tour operators, transportation providers, and other travel vendors. In most cases, the travel supplier is the merchant of record and processes charges directly to my credit card.
I acknowledge that Hagan Hideaway Travel does not control supplier pricing, availability, schedule changes, travel advisories, supplier cancellations, supplier bankruptcy, weather events, force majeure events, labor disputes, government actions, or refund timelines. Refunds, future travel credits, cancellation penalties, and reimbursement policies are governed solely by the supplier’s terms and conditions.
Chargeback and Payment Dispute Agreement
By authorizing payment, I confirm that the transaction is valid and authorized by the cardholder.
I agree to first contact Hagan Hideaway Travel and/or the applicable travel supplier regarding any billing concerns, cancellations, refunds, or disputes prior to initiating a chargeback or payment dispute with my financial institution.
I understand that authorized travel purchases may include nonrefundable deposits, professional planning fees, supplier cancellation penalties, airfare restrictions, travel protection premiums, and other supplier imposed fees depending on the timing of cancellation and the supplier’s policies.
I agree not to initiate a chargeback for properly authorized charges except in cases of fraud or unauthorized use.
If a chargeback or payment dispute is initiated for an authorized charge, I acknowledge that this signed authorization, booking records, invoices, supplier confirmations, communications, and related documentation may be provided as evidence that the purchase was authorized by the cardholder and that services were agreed upon and rendered.
Client Acknowledgement
By initialling and/or signing this authorization, I confirm that:
• I have reviewed and approved the travel services requested.
• I authorize payment using the card provided.
• I understand and accept the supplier terms and conditions governing this reservation.
• I understand and accept the cancellation policies, professional planning fees, and nonrefundable terms outlined above.
• I understand that pricing and availability are not guaranteed until payment has been processed and confirmed by the supplier.