CLIENT SERVICE AGREEMENT
HANDY CLOVER SOLUTIONS, LLC
1419 Bushwick Avenue Apt 3R, Brooklyn, New York, 11207
This Service Agreement (“Agreement”) is made between Handy Clover Solutions, LLC (“Contractor”) and the undersigned client, {name} (“Client”) for handyman services described herein. By signing this Agreement, Client agrees to the following terms and conditions:
1. Services
Contractor will provide the following services:
{whatServices12}
1.1 Exclusions & Scope Limitations
- Contractor will only perform work that aligns with the rules and regulations set forth by the laws of New York City. The scope of work does include anything of the following: electrical or plumbing work requiring licensing, gas line work, load-bearing structural repairs, waste removal, pest control, roofing, full moves (beyond labor for loading/unloading), HVAC work, major construction or renovations, and live-wire electrical work.
- Each appointment shall have a minimum duration of 2 hours and a maximum duration of 4 hours.
- Each appointment is considered a distinct project; additional visits require a new booking through the required intake form. Requests outside of this process will not be honored.
2. Rate & Payments
- Client agrees to the rate of {whichSliding} based on their own judgement of their current financial need according to the Green Bottle Method.
- Client understands that service inquiries outside of operational hours will incur a premium rate of 1.5x {whichSliding}. The current operational hours are:
Operating Hours:
Monday-Friday: 10:00 AM – 8:00 PM
- Payment will be accepted on-site upon completion of job
- Standard form of payment will be CASH, but client may pay by tap card payment, which incurs a 10% fee of the final invoice.
- No payment information will be stored by Contractor and any charges to Client's credit card will only be made with Client's permission
3. Deposit & Cancellation Policy
- Client agrees to pay the $60 deposit and understands this will be applied to the final invoice of the completed appointment.
- Client may cancel an appointment up to 24 hours before the time of the appointment.
- Client understands deposits are non-refundable after the cancellation window has passed.
- If the client wishes to reschedule, the immediate availability of the Contractor will not be guarenteed.
4. Expenses
- Client will be responsible for the cost of materials.
- Contractor will provide any reciepts of purchases required for this job and the expense will be reflected in the final invoice.
5. Site Access & Safety Conditions
- The address of this contracted job site is {address} and Client agrees to provide full access for the duration of this appoinment.
- Client understands the certain conditions required for Contractor to safely perform the service. This includes the following: clearing furniture from area of work, removing pets and children, disclosing presence of hazardous materials or pests.
- Contractor is not responsible for any damage to Client's property or posessions that have not been removed from work area.
6. Warranties
- Contractor provides no warranties except for workmanship performed.
- Client understands no refunds will be provided after the appointment is complete.
7. Liability Waiver
- Client assumes all risks related to work performed.
- Contractor is not liable for injury, property damage, or incidental issues resulting from the services provided, except in cases of gross negligence determined by a court of civil law.
- Contractor will not be held liable for any pre-existing conditions of the job site that were present prior to Contractor service.
- Contractor agrees to keep documentation of job process.
8. Termination
Contractor reserves the right to terminate an appointment at any time due to:
-
Hazardous, unsafe, or impracticable working conditions
-
Client misconduct, including harassment or disrespectful behavior
-
Work requests outside the agreed scope or exceeding service limitations
If termination occurs due to the above reasons, the Client remains responsible for the final invoice, including any material costs already incurred.
9. Dispute Resolution
- This Agreement is governed by the laws of New York State.
- Disputes shall first be addressed via direct negotiation for a cure period of 3 days before attempting a good-faith mediation via a third-party service.
- If unresolved, disputes may be brought to small claims court or other appropriate jurisdiction in New York.
10. Confidentiality & Non-Disclosure
- This agreement secures confidentiality between Client and Contractor on any details related to this job. Any photos or reviews of this job will be posted online only with the Client’s permission.
- Dissatisfied clients are encouraged to resolve concerns via direct contact or third-party mediation before making any public statements.
- By signing this agreement, the Client agrees not to disparage, commit libel, or defame Contractor online as it relates to this professional service.
- The Client understands that potential legal action may be pursued for violations that damage the integrity of this business.
11. Communication & Booking Process
- Communication will be accepted via text and email only.
- Client understands there is no guarentee incoming calls will answered and social media messages will not be responded to.
- Only services booked through the booking form will be honored. Inquiries via call, text, email, or DMs outside the booking form will not be accepted.
12. Entire Agreement
- This Agreement constitutes the entire understanding between Contractor and Client.
- Any modifications must be in writing and signed by both parties.
- No verbal agreeements will be honored
13. Client Acknowledgment
By signing below, Client acknowledges that they have read, understood, and agree to the terms of this Agreement.