Ticketing Fees & Pricing

• Ticketing assistance fees vary depending on the event, artist, ticket demand, and seat category.
• The final fixed service fee will be confirmed after the official seat plan and ticket categories are released.

 

Booking Slot & Payment Structure

• A non-refundable booking slot deposit is required to secure your ticketing slot.
  This booking slot fee already includes the ticketing service (jaswar) fee unless otherwise stated.

 

Refund & Cancellation Policy

There is no 100% guarantee that tickets will be successfully obtained.

• If tickets are not secured, the booking slot fee remains non-refundable.
• If tickets are successfully secured, no refunds will be issued under any circumstances.
• Voluntary cancellation by the customer, unused slots, or changes of mind are strictly non-refundable.
• In the event that a concert is cancelled by the organizer, the ticketing service fee is non-refundable, as the ticketing service has been successfully completed and the ticket has been secured.

 

Customer Data & Ticket Ownership

• For concerts held in Indonesia, tickets may be processed using Horawranghae’s data or the customer’s personal data, depending on the agreed arrangement.
• For concerts held outside Indonesia, customers are required to use their own personal data and ticketing accounts.
• Horawranghae is not responsible for issues arising from customer-provided data or accounts, including login errors, verification failures, or regional restrictions.

 

Presale Terms

• Presale usually requires a membership code.
• Membership codes can be provided by:
  • The customer, or
  • Horwranghae (if the customer doen not have a membership)*

*Horawrangahe's Membership

• Membership is subject to an additional fee of approximately IDR 50,000 – 150,000, depending on the artist and membership price.
• Presale doen NOT guarantee ticket availability.
• Membership fees are strictly NON-REFUNDABLE, regardless of wether the ticket is succesfully secuered or not.
• This is because the membership has been purchased and verified for the spesific concert in order to be user during presale.

 

Section Priority Selection

• Customers must provide one (1) main priority section and up to three (3) backup priority sections.
• Backup sections are strongly recommended, especially if the main priority section is highly competitive or limited, such as:
• VIP with benefits, soundcheck access, photo 1:1 sessions, send-off sessions, or other exclusive packages.

Providing backup options significantly increases the chances of successful ticket acquisition.

 

Ticket Payment Methods

1. Self Payment (Using Customers Credit Card)

• For events requiring self-payment, customers must remain fully available and responsive during the official ticketing time.
• Credit Card details will be requested before ticketing sales begin.
• Failure to complete payment promptly may result in ticket loss, and no refunds will be issued.

2. Assisted Payment (Using Horawranghae's Credit Card)

• The customer does not need to provide credit card details
• The ticket fee must be transferred maximal is D-1 before ticket sales begin.
• If the ticket is not successfully secured, Horawranghae will provide a 100% refund of the ticket price only.
• Please note that the refunded amount will be adjusted to the actual amount received, as transaction, administration, currency conversion, or payment method fees may be automatically deducted by the payment provider.
• Refunds will be processed based on the net amount received by Horawranghae

 

Terms if Customer Joins Ticketing Independently

• Customers must immediately clearly and real-time inform Horawranghae if they secure tickets on their own.
• Communication validity is based on chat timestamp.
• If the customer SECURES the ticket independently and informs Horawranghae first before any update is given, then:
  • Ticketing service fee will NOT be charged.
  • Booking slot (down payment) remains non-refundable.
• If the customer secures the ticket independently but fails to inform Horawranghae, and Horawranghae has already sent a confirmation such as: “the code can no longer be used / the code has been redeemed / ticket secured”, then: 
  
  • The customer must pay the full ticketing service fee as stated in the terms.
• These terms are established to prevent miscommunication and potential losses for both parties.

 

Promoter & Event-Specific Terms

• Additional Terms & Conditions may apply depending on the event and promoter.
• Customers are responsible for reviewing and complying with the official promoter’s policies.

Biaya Jasa War dan Jasa Titip Tiket

• Biaya jasa war (jaswar) menyesuaikan dengan event, artis, tingkat peminatan konser, dan kategori tiket.
• Biaya jasa war final (fix) akan diinformasikan setelah seat plan dan kategori tiket resmi dirilis.
• Biaya jasa titip (jastip) tiket additional +50k dari harga jasa war (jaswar) sebagai biaya penukaran tiket fisik

 

Booking Slot & Skema Pembayaran

• Customer wajib melakukan pembayaran booking slot yang bersifat non-refundable untuk mengamankan slot jaswar.
• Biaya booking slot ini sudah termasuk biaya jaswar/jastip

 

Kebijakan Refund & Pembatalan

• Tidak ada jaminan mendapatkan tiket 100% karena ini merupakan ticketing manual.
• Apabila tiket tidak berhasil diperoleh, biaya booking slot tetap tidak dapat dikembalikan karena sebagai keperluan operasional.
• Apabila tiket berhasil diperoleh, tidak ada refund dalam kondisi apa pun.
• Pembatalan sepihak oleh customer, slot yang tidak terpakai, atau perubahan keputusan bersifat non-refundable.
• Apabila acara konser dibatalkan oleh penyelenggara, maka fee jaswar tidak dapat dikembalikan karena tiket sudah berhasil didapatkan

 

Data Customer & Kepemilikan Tiket

• Untuk konser yang diselenggarakan di Indonesia, tiket dapat diproses menggunakan data dari horawranghae atau data pribadi customer, sesuai kesepakatan.
• Untuk konser di luar Indonesia, customer wajib menggunakan data pribadi dan akun ticketing milik sendiri.
• Horawranghae tidak bertanggung jawab atas kendala yang timbul akibat data atau akun yang disediakan oleh customer, termasuk kesalahan login, kegagalan verifikasi, atau batasan regional.

 

Ketentuan Presale

• Presale umumnya membutuhkan kode membership.
• Kode membership dapat disediakan oleh:
  • Customer sendiri, atau
  • Horawranghae (apabila customer tidak memiliki membership)*

 *Membership Horawranghae:

• Sifatnya akan sharing membership dengan customer horawranghae lainnya.
• Sharing membership akan dikenakan additional fee sekitar IDR 50,000 – 150,000 (menyesuaikan artis & harga membership).
• Presale TIDAK menjamin tiket pasti didapatkan.
• Fee rent/sharing membership bersifat NON-REFUNDABLE, baik tiket berhasil maupun tidak berhasil didapatkan.
• Hal ini dikarenakan membership sudah dibeli dan sudah verifikasi acara konser tersebut untuk dapat digunakan saat presale.
• Sharing membership otomatis akan menggunakan data admin horawranghae, untuk menghindari hal-hal yang merugikan satu sama lain (tiket dibawa kabur oleh salah satu partner sharing)
  
  

 
Prioritas Section

• Customer wajib memberikan 1 (satu) section prioritas utama dan hingga 3 (tiga) section cadangan (dalam section yang sama diperbolehkan)
• Section cadangan sangat disarankan, terutama jika section utama memiliki tingkat persaingan tinggi atau jumlah terbatas, seperti:
• VIP dengan benefit, soundcheck, photo 1:1, send-off, atau paket eksklusif lainnya.

Memberikan opsi cadangan akan meningkatkan peluang tiket berhasil didapatkan. 

Metode Pembayaran Tiket

1. Self Payment (Menggunakan Kartu Kredit Customer)

• Untuk acara konser yang mengharuskan self-payment, customer wajib standby dan responsif selama jam penjualan tiket berlangsung.
• Detail kartu akan diminta sebelum penjualan tiket dimulai.
• Keterlambatan pembayaran dapat menyebabkan tiket hangus dan tetap dikenakan fee jaswar/jastip.

2. Dibantu payment (Menggunakan Kartu Kredit Horawranghae)

• Customer tidak perlu mengirim detail kartu.
• Biaya tiket wajib ditransfer maksimal H-1 sebelum penjualan tiket dimulai.

 

Ketentuan Apabila Customer Ikut War Sendiri

• Customer wajib menginformasikan secara jelas dan real-time kepada Horawranghae apabila berhasil mendapatkan tiekt sendiri.
• Komunikasi dianggap sah berdasarkan timestamp chat.
• Apabila customer BERHASIL secure tiket sendiri dan menginformasikannya lebih dahulu sebelum horawranghae memberikan update, maka:
  • Customer TIDAK DIKENAKAN fee jaswar/jastip.
  • Uang bookslot tetap hangus (non-refundable)
• Apabila customer BERHASIL secure tiket sendiri namun TIDAK menginformasikan kepada horawranghae, dan horawranghae telah mengirimkan konfirmasi seperti contohnya: "kode tidak bisa digunakan / kode sudah diredeem / ticket secured" maka:
  • Customer wajib membayar fee jaswar/jastip  secara full sesuai ketentuan.
  • Horawranghae tidak bertanggung jawab atas kode yang sudah diredeem / tidak dapat digunakan akibat proses ticketing yang paralel.
  • Silahkan menyediakan kode membership lainnya secara mandiri agar tidak terjadi overlap.
• Ketentuan ini dibuat untuk menghindari miskomunikasi dan kerugian antara kedua belah pihak.

 

Ketentuan Promotor & Event

• Syarat dan ketentuan tambahan dapat berlaku sesuai dengan kebijakan promotor atau event terkait.
• Customer bertanggung jawab untuk membaca dan mematuhi ketentuan resmi dari promotor.