Westminster - Employment Application Form

About Ice Realm

At Ice Realm, we’re more than just a rink—we’re a thriving community united by a passion for skating, hockey, and creating unforgettable experiences. Our mission is to provide a welcoming and supportive environment where our team members and guests feel valued, inspired, and empowered.

Our Culture

We take pride in our “can-do” attitude, where every challenge is met with enthusiasm, teamwork, and a commitment to excellence. At Ice Realm, we:

Put People First: We believe that a great rink experience starts with happy, motivated staff and a strong connection to our community.

Lead by Example: From our leadership team to every member of our staff, we strive to set a high standard for professionalism, dedication, and a customer-first approach.

Go Above and Beyond: We consistently exceed expectations, delivering exceptional quality and service to everyone who walks through our doors.
Whether it’s perfecting a sheet of ice, running seamless operations, or creating memorable moments for our guests, Ice Realm is built on a foundation of hard work, passion, and a relentless pursuit of excellence.

Join Us

If you’re ready to be part of a team that values innovation, community, and putting service at the forefront, we’d love to hear from you!

Please select the role you are interested in and fill out the form below.

Employment Desired: (select for additional details and job description)*

Position Summary: The Operations Specialist performs a variety of duties to support Ice Realm's operations, including general maintenance, guest services, skate guard, snack bar, pro-shop, scorekeeping, cashier and other tasks assigned by the Manager on Duty (MOD).

Key Responsibilities:

Assist with box office operations and guest services.
Perform general maintenance and cleaning tasks.
Serve as a skate guard and scorekeeper during events.
Support various rink programs and activities as needed.

Qualifications:

High school diploma or equivalent.
Versatility and ability to manage multiple tasks.
Customer service experience preferred.
Ability to work flexible hours.

Position Summary: The Zamboni Technician/Operations Specialist handles supporting the quality of the ice surface, equipment maintenance, and building repairs. This role also involves guest services, supporting operations and other tasks assigned by the Manager on Duty (MOD).

Key Responsibilities:

Operate and support Zamboni machines for the best ice quality.
Perform routine equipment maintenance and repairs.
Conduct building maintenance tasks.
Assist with guest services and other operational duties.

Qualifications:

Experience with Zamboni operations and ice maintenance.
Mechanical aptitude for equipment repairs.
Ability to work independently and as part of a team.
Strong attention to detail.

Position Summary: The Operations Supervisor manages the daily operations of Ice Realm, including staff supervision, shift management, and ensuring a high-quality guest experience. This role supports the Operations and Facility Coordinator/ Manager in maintaining efficient rink operations.

Key Responsibilities:

Supervise and manage rink staff during assigned shifts.
Oversee guest services and ensure customer satisfaction.
Coordinate with maintenance and operations teams to ensure facility upkeep.
Oversee scheduling and shift assignments.
Assist in staff training and development.
Address and resolve customer inquiries and issues.

Qualifications:

High school diploma or equivalent; post-secondary education preferred.
Experience in a supervisory role, preferably in a recreational facility.
Strong interpersonal and leadership skills.
Ability to work flexible hours, including evenings and weekends.

Job Summary: The Food Service/Restaurant Supervisor will manage the day-to-day operations of our quick-service restaurant, Bar & Grill, within the Ice Realm ice rinks at Westminster and Carlsbad. This role requires a dynamic individual with a strong background in culinary operations, customer service excellence, and team leadership. The ideal candidate is a self-starter with knowledge of food service protocols, POS systems (especially Toast), and flexible availability to match the rink's busiest times. This is a hands-on food prep and oversight of operations.

Key Responsibilities:

Customer Service Excellence:
- Lead by example in delivering exceptional customer service, creating a welcoming atmosphere for all guests.
- Address customer concerns and resolve issues with a proactive and positive approach.
- Train staff in customer service best practices to maintain consistent, high-quality experience.
Culinary Knowledge & Food Preparation:
- Oversee and handle food preparation and ensure compliance with health
  and safety regulations.
- Maintain high food quality standards and work with the team to develop
  menu offerings that meet customer expectations.
- Knowledgeable in cooking techniques, able to assist in food preparation,
  and train team members on safe and efficient kitchen practices.
POS Systems & Cash Handling:
- Proficient with POS systems such as Toast; familiar with similar systems
  for quick adaptability.
- Handle daily cash reconciliation, manage transaction accuracy, and ensure security protocols are upheld.
Team Leadership & Culture Building:
- Recruit, train, and mentor staff, fostering a positive work environment focused on teamwork and productivity.
- Implement training programs that emphasize customer service, product
  knowledge, and food safety.
- Encourage a culture of accountability and support team members in
  reaching their goals.
Scheduling & Labor Management:
- Develop and adjust work schedules based on rink activity levels to ensure adequate staffing during peak times.
- Knowledgeable in labor laws, ensuring compliance with overtime and
  break requirements.
Operational Efficiency & Maintenance:
- Oversee equipment setup, maintenance, and proper usage of food service equipment.
- Coordinate with vendors for supplies and work with kitchen staff to keep
  the restaurant well-stocked and operating smoothly.
- Handle unexpected repairs and maintenance requests, ensuring minimal
  downtime.
Vendor Relations & Inventory Management:
- Build and maintain relationships with top food vendors for quality product sourcing and cost-effective pricing.
- Manage inventory levels, ordering supplies as necessary to reduce waste and control costs.
Health & Safety Compliance:
- Enforce strict adherence to food safety and sanitation guidelines as
  required by local health departments.
- Conduct regular health and safety training sessions for staff, promoting a safe environment for both guests and employees.

Qualifications:

Minimum 3 years of supervisory experience in a food service or quick-service
restaurant environment.
Strong culinary knowledge and experience in food preparation.
Exceptional customer service skills and a friendly, approachable demeanor.
Familiarity with POS systems, specifically Toast or similar software.
Understanding of the labor laws and scheduling flexibility to match peak business hours.
Ability to maintain a positive team culture, motivate staff, and demonstrate a
“can-do” attitude.
Previous experience managing vendor relationships, with an understanding of
food costs and inventory management.
Excellent problem-solving skills, ability to multitask, and adapt to changing needs within a fast-paced environment.

Desired Skills:

Experience in high-volume food service settings.
ServSafe or similar food handling certification.
Strong communication and organizational skills, with attention to detail.
Knowledge of basic food cost management and budgeting for food service
operations.

Working Conditions:

This role requires flexible hours, including nights and weekends, based on the
operational needs of the ice rink. The position involves standing for extended periods and some physical activity, including lifting and setting up equipment.

Position Summary: The Facility Coordinator/Manager oversees the maintenance and operational efficiency of Ice Realm. This includes overseeing the Zamboni crew, ice quality, building maintenance, and training staff.

Key Responsibilities:

Manage the Zamboni crew and ensure optimal ice quality.
Oversee building maintenance and repair schedules.
Train staff on operational procedures and safety protocols.
Prepare and submit operational reports.
Maintain maintenance logs and shared project reports.
Other duties as requested by the leadership and management team.
Coordinate with other departments to support rink events and programs.

Qualifications:

Experience in facility management or a similar role.
Knowledge of ice rink operations and maintenance.
Strong organizational and training skills.
Ability to work in a physically demanding environment.
Proficient in basic construction techniques and mechanical systems.
Strong handyman skills with experience in electrical, plumbing, carpentry, and general repairs.
Ability to troubleshoot and resolve facility issues independently.
Effective communication skills for working with team members and contractors.
Attention to detail and commitment to safety and quality control.
Flexibility to handle a wide range of facility management tasks.

Position Summary: The Operations Supervisor manages the daily operations of Ice Realm, including staff supervision, shift management, and ensuring a high-quality guest experience. This role supports the Operations and Facility Coordinator/ Manager in maintaining efficient rink operations.

Key Responsibilities:

Supervise and manage rink staff during assigned shifts.
Oversee guest services and ensure customer satisfaction.
Coordinate with maintenance and operations teams to ensure facility upkeep.
Oversee scheduling and shift assignments.
Assist in staff training and development.
Address and resolve customer inquiries and issues.

Qualifications:

High school diploma or equivalent; post-secondary education preferred.
Experience in a supervisory role, preferably in a recreational facility.
Strong interpersonal and leadership skills.
Ability to work flexible hours, including evenings and weekends.

Applicant Name*

First NameLast Name

Email*

example@example.com

Phone Number*

Please enter a valid phone number.

Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Start Date*

Date

Date you can start*

Date

Education

High School*

Number of Years Attended*

Graduated High School*

YesNo

College*

Number of Years Attended*

Graduated College*

YesNo

Skills/Qualifications:

Have you worked at an ice rink before?*

YesNo

If yes, what did you do?

Do you have ice skating experience*

YesNo

If yes, please elaborate on your skating experience?

Do you have customer service or retail experience?*

YesNo

Have you ever been a score keeper before for a sporting event/game?*

YesNo

Do you have any experience operating a Zamboni?*

YesNo

If yes, please elaborate on your experience with the Zamboni

Do you have experience in a supervisor/management role or a similar role?

YesNo

If yes, please elaborate on your supervisor/management experience?

Do you have culinary knowledge or experience in food preparation?*

YesNo

If yes, please elaborate on your experience

Do you have experience working with food vendors (sourcing food, quality control, pricing, etc)?*

YesNo

Do you have experience managing food inventory levels?*

YesNo

Do you have experience in Health and Safety Compliance?*

YesNo

Do you have a Minimum 3 years of supervisory experience in a food service or quick-service restaurant environment?*

YesNo

Do you have experience in a facility management role or a similar role?*

YesNo

Are you trained to operate an ice resurfacing machine?*

YesNo

Do you have Strong handyman skills with experience in electrical, plumbing, carpentry, and general repairs?*

YesNo

Current Employment

Current Employer*

Position*

Reason for leaving?*

Previous Employment

Previous Employer*

Previous Employer/s*

Reason for leaving*

Start Date*

Date

End Date*

Date

May we contact previous employer?*

YesNo

References

Please list any references*

Resume

All applicants must submit a resume*

By clicking the submit button below, I cerity that all of the information provided by me on this application is true and complete, and I understand that if any false information, ommissions, or misrepresentations are discovered, my application may be rejected and, if I am employed, my employement may be terminated at any time.

In consideration of my employment, I agree to conform to the company's rules and regulations, and I agree that my employment and compenstation can be terminated, with or without cause, and with or without notice, at any time, at either my or the company's option.

I also understand and agree that the terms and conditions of my employment may be changed, with or without cause, and with or without notice, at any time by the company.

Signature*

Where did you hear about us?*